Interactive Technology & Systems Technician

Job Description

Museum Exhibits & Interactive Experiences

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Bring Museum Technology to Life

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Are you a hands-on technology enthusiast who enjoys solving problems, testing interactive applications, and figuring out how things work?

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At D&P, we bring museum exhibits and visitor experiences to life through innovative technology, interactive installations, and immersive environments.

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We are looking for an Interactive Technology & Systems Technician to help configure, test, troubleshoot, and prepare the computer-based systems that power these experiences.

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This is an excellent opportunity for an early-career IT professional who wants to move beyond traditional computer support and work on exciting, real-world museum projects.

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What You’ll Do

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1. Configure and Prepare Interactive Systems

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• Set up and configure Windows-based computers and related hardware.

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• Install software, interactive applications, and multimedia programs.

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• Prepare and verify systems before installation at museum sites.

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• Assist with software updates and configuration adjustments.

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2. Test Interactive Experiences

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• Test interactive exhibits, touchscreen applications, and multimedia experiences.

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• Identify software bugs, performance issues, and unexpected system behavior.

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• Reproduce and document technical problems clearly.

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• Work with programmers and technical specialists to verify fixes.

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3. Troubleshoot and Solve Problems

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• Diagnose common hardware, software, and connectivity issues.

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• Investigate application crashes, touchscreen problems, and system failures.

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• Support technical teams in identifying and implementing solutions.

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• Escalate more complex issues to senior engineers when needed.

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4. Support Museum Project Delivery

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• Work closely with developers, engineers, and project teams.

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• Assist with final system testing and quality checks.

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• Occasionally travel to project sites to support installation, testing, and commissioning.

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• Help ensure that interactive experiences are ready for visitors.

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What We’re Looking For

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Essential Skills

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• A solid foundation in computer hardware, Windows operating systems, and software installation.

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• Experience in IT support, technical troubleshooting, computer configuration, or a related hands-on technical field.

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• Strong problem-solving skills and attention to detail.

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• Ability to follow technical instructions, document issues, and communicate clearly.

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• A collaborative mindset and willingness to learn new technologies.

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Nice to Have

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• Experience with interactive applications, gaming technology, or multimedia software.

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• Basic programming or scripting knowledge.

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• Familiarity with touchscreens, audiovisual equipment, or networked systems.

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• Experience testing software applications or troubleshooting computer-based installations.

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Who Could Be a Great Fit?

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You might currently be:

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• An IT Support Technician or Help Desk Specialist.

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• A Computer Technician or Technical Support Specialist.

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• A recent graduate in IT, computer science, or a related technical field.

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• An installation technician interested in software and interactive technology.

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• A technology enthusiast with practical troubleshooting experience.

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You do not need previous museum experience. We value technical curiosity, initiative, and the ability to learn.