Technical Service and Support Manager
Technology
Job Description
Technical Service & Support Manager
Location: Summerville, SC\n
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\nStep into a high-impact leadership role where you’ll shape the future of technical service operations for cutting-edge scientific equipment. My client is seeking a forward-thinking leader to elevate service delivery, drive innovation, and ensure mission-critical systems supporting research and healthcare operate flawlessly.\n
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Why You Should Apply
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- Competitive salary range
- Comprehensive benefits including healthcare, 401(k) with match, and PTO
- Relocation assistance provided
- Lead global service strategy with real influence on business outcomes
- Drive digital transformation and ERP-integrated service innovation
- Strong career visibility with executive leadership exposure
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What You’ll Be Doing
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- Lead all technical service and support operations across teams and partners
- Drive service excellence through KPIs, SLAs, and customer-focused strategies
- Oversee parts operations, logistics, and aftermarket revenue growth
- Manage warranty programs, analytics, and ERP integration
- Mentor service teams and expand third-party service networks
- Champion digital tools, data analytics, and continuous improvement
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About You
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- Bachelor’s degree in Engineering, Life Sciences, or related field
- Deep expertise in scientific cold storage or laboratory equipment
- Strong leadership in service operations, parts, and warranty programs
- Experience with ERP systems, digital transformation, and analytics
- Knowledge of regulated environments (FDA, GMP, ISO)
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How To Apply
We’d love to see your resume, but we don’t need it to have a conversation. Send us an email to tomt@scientificsearch.com and tell me why you’re interested. Or, feel free to email your resume. Please include Job#19840.\n
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