Senior End User Services (EUS) Support Engineer - Executive Support Specialist @ Onsite
Job Description
Senior End User Services (EUS) Support Engineer – Executive Support Specialist Position
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Location: Bridgewater NJ
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Duration: 12 Months+
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Overview
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The Senior End User Services (EUS) Support Engineer is a high-profile, Tier-3 technical leader responsible for the engineering, orchestration, and seamless execution of IT services for our executive leadership team. This role functions as the dedicated White-Glove VIP Support Lead, ensuring zero technical friction for C-suite executives, board members, and their administrative staff. The engineer splits responsibilities between building automated desktop engineering platforms, handling secure user identity/account lifecycles (Active Directory/Entra ID), and personally technical-directing high-stakes executive events and integrated boardroom AV systems.
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Key ResponsibilitiesWhite-Glove Executive & VIP Support (40%)
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• Provide immediate, concierge-level technical support for all C-suite executives and Board of Directors, responding instantly to requests across all form factors (on-site, home office, and remote/travel).
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• Manage the deployment, hardening, and rapid repair of VIP hardware assets (laptops, mobile devices, tablets, home networks), ensuring redundant backup equipment is always hot-swappable.
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• Act as a trusted technical advisor to leadership, proactively training executives on new collaboration tools, security procedures, and system enhancements.
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• Exhibit absolute confidentiality, discretion, and professional composure when operating in high-pressure executive boardrooms and private workspaces.
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Desktop Engineering & Identity Management (40%)
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• Architect and scale enterprise endpoint enrollment pipelines via Microsoft Intune, Windows Autopilot, and Jamf Pro to deliver seamless out-of-box device setups.
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• Manage corporate identity infrastructure using Active Directory and Microsoft Entra ID (Azure AD), configuring dynamic security groups, Conditional Access policies, and MFA/SSO paths (via Okta or Entra).
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• Administer the Joiner-Mover-Leaver user lifecycle, focusing heavily on secure, expedited provisioning and automated access right alignment for incoming or transferring executives.
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• Lead corporate desktop patch management (Windows 11/macOS), custom application packaging, and endpoint security configuration enforcement.
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Executive Collaboration & AV Operations (20%)
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• Deliver end-to-end technical production, live audio/video mixing, and stability controls for high-stakes executive events, including All-Hands meetings, investor webinars, and Board Meetings.
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• Administer and configure the backend infrastructure for executive collaboration suites, specifically Microsoft Teams Rooms (MTR) and Zoom Rooms, ensuring perfect synchronization with VIP calendars (Exchange Online).
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• Rapidly troubleshoot physical boardroom hardware, including digital signal processors (DSPs), integrated controllers (Crestron, Logitech, Poly), microphones, and video layouts.
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Required Qualifications & Technical Skills
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• Experience: 6+ years of corporate IT infrastructure experience, with a minimum of 3 years in a dedicated VIP/Executive White-Glove Support role.
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• Identity Architecture: Deep mastery of Active Directory, Microsoft Entra ID, Azure RBAC, Group Policy (GPOs), and single-sign-on (SSO) governance.
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• Modern Endpoint Tools: Expert proficiency with Microsoft Intune (Endpoint Manager), application deployment packaging, and shell scripting (PowerShell or Bash).
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• OS Fluency: Expert troubleshooting of Windows 11/10, macOS, iOS, and Android platforms.
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• Unified Communications: Proven administration within Teams/Zoom Admin Centers, room licensing models, and modern corporate conference room hardware.
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Preferred Certifications
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• Microsoft: Microsoft Certified: Identity and Access Administrator Associate (SC-300) or Endpoint Administrator Associate (MD-102).
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• AV / ITIL: AVIXA CTS (Certified Technology Specialist) or ITIL v4 Foundation.
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Soft Skills
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• Impeccable Communication: Ability to articulate technical issues simply and concisely to non-technical business leaders under stress.
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• Proactive Disposition: A mindset that continuously reviews VIP technical metrics to fix vulnerabilities before an executive encounters them.