Job Description
Job Description
Position Summary
The position is fully accountable for the physical and financial performance and operations of multiple apartment communities by effectively coordinating through site managers, all persons, activities and available resources to accomplish company and owner objectives. The portfolio consists of properties in varying submarkets through the Bay Area.
Overall responsibilities include the following: maximize property rents and occupancy, operating income and net operating income; control variable operating expenses to at or below approved budget and historical data and identify opportunities for cost savings; ensure property appearance is excellent at all times; maintain effective overall property merchandising including daily maintenance issues as well as identifying economically justified enhancement opportunities; ensure property staff is professional, motivated, trained and top performing; achieve customer service satisfaction of residents and potential residents that is excellent; all weekly, monthly, quarterly and annual reports are accurately and timely completed; the property owner’s goals and objectives are consistently achieved. Positively represent the property in the business community and within the industry.
Principal Accountabilities and Essential Job Functions
The essential functions of this position include, but are not necessarily limited to, those specifically identified in this description. The position and its essential functions may change over time and these changes may not necessarily be reflected in the position description. The Company may, at its sole discretion, add to, change, or expand the essential or marginal functions of the position.
- Develop and implement operating plans to maximize both rental income and ancillary income for each site.
- Fully accountable for the financial performance of each site.
- Prepare budgets, if applicable, and periodic forecasts of income periodically.
- Review weekly reports including traffic, availability, delinquency, reasons for move out, among others, and operating adjustments as necessary. Stay abreast of competitive properties and new projects affecting submarkets. Periodically visit primary competitive properties.
- Conduct regular site visits of each site to review curb appeal, merchandising of common areas, presentation of model and focus units, vacant units, personnel review, lease file audits, and any other issues requiring attention. Each site to be visited a minimum of three (3) times monthly.
- Conduct physical inspections of all assets to evaluate condition relative to health, safety, risk management, and overall company standards (including maintenance areas. Manage worker compensation claims with assistance of VP and HR administrator.
- Regularly review and ensure all advertising and promotional materials are effective and of high quality.
- Retain high quality site staff through hiring, training, motivating and mentoring employees. Conduct and monitor performance by timely completion of performance evaluations and goal setting. Address and respond to personnel issues and challenges promptly in accordance with company policy.
- Foster and develop good working relationships with clients, residents, staff and management. Develop and foster positive vendor relationships.
- Create positive resident relations at each site and achieve high resident retention rates.
- Recommend necessary and value-added capital projects and oversee execution in conjunction with construction division and/or vendor.
- Maintain working knowledge of Fair Housing laws, eviction laws, and other legal issues including knowledge of governmental regulations.
Work Environment
The work environment characteristics described her are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be working primarily in a standard office environment. The noise level in the work environment is usually moderate. This job will experience periodic exposure to outside elements where temperature, weather, odors and other environmental conditions such as hazardous chemicals may be unpleasant and/or hazardous.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may lift and/or move up to 15 pounds. Employee should seek assistance for any heavier items. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, climb stairs, hear, see and occasionally kneel or crouch. Employee may be required to red and analyze small printed items.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, The requirements listed below are representative of the knowledge, skill, and/or ability generally required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Education/Experience: Bachelor degree preferred but not required. Minimum of three (3) years prior multifamily or hospitality management experience. Prior supervisory experience. Proven sales, marketing, management and customer service skills. Knowledge of tenant, eviction and fair housing laws and applicable federal, state and local laws, codes and regulations pertaining to the multifamily industry. Familiarity with Federal and California labor laws.
2. Language Ability: Effective verbal and written communication skills. Ability to read and comprehend reports and invoices. Ability to create, compose and edit written materials. Polished interpersonal skills.
3. Reasoning Ability: Ability to apply common sense understanding and direct staff to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several tangible variables in standardized situations. Ability to establish priorities and coordinate work activities for ones self and others. Ability to assimilate and analyze information pertaining to market and economic conditions that may impact company and region goals.
4. Computer Skills: Must have solid computer skills including strong knowledge of work processing, spreadsheets and the internet. Experience with property management software required. Requires us of a Smartphone.
5. Mathematical Skills: Ability to calculate figures and amounts such as add, subtract, multiple and divide, calculate discounts, interest, bonuses, proportions, percentages. Ability to apply concepts such as fractions, percentages, and proportions to practical situations. Ability to assess financial performance and accurately forecast future financial performance. Firmly understand components of Total Operating Revenue, Variable Operating Expenses and Net Operating Income.
6. Certificates, Licenses, Registrations: CA Real Estate Sales person License preferred. Professional designation such as CPM, ARM preferred. Valid driver’s license and reliable transportation.
7. Other Qualifications and Traits: Team player, flexible, patient, has an open mind, conducts self in professional manner, organized, detail oriented, good listening skills.
Physical Demands
Following is the frequency of activity required of the employee to perform the job:
- Sitting, walking and standing – Constant (76-100%)
- Bending and squatting – Occasional (26-50%)
- Climbing – Essential (regardless of frequency, this activity is indispensable)
- Kneeling – Frequent (51-75%)
- Crawling – Seldom (1-25%)
- Hand use – Essential
- Repetitive motion hand use and grasping – Frequent
- Fine manipulation – Occasional
- Pushing and pulling – Seldom
- Reaching (above shoulder level) - Occasional