Technical Support Specialist
Job Description
Our client is seeking a VFD Technical Support Engineer to provide technical assistance and troubleshooting support for variable frequency drives (VFDs), PLCs, and industrial motor control applications. This is a hands-on, onsite position supporting customers and internal teams with equipment troubleshooting, technical questions, product applications, and repairs.
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The ideal candidate has a strong electrical or controls background with practical experience working with VFDs, PLCs, and industrial automation equipment. PLC programming experience is a plus but not required.
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1-5 years exp.
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BSEET/BSEE preferred
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Key Responsibilities:
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- Provide technical support to customers and internal teams via phone, email, and in person.
- Troubleshoot VFDs, PLCs, motor controls, and electrical systems.
- Perform root cause analysis and recommend corrective actions.
- Interpret electrical schematics, wiring diagrams, and control panel drawings.
- Support VFD setup, configuration, testing, and repairs.
- Troubleshoot industrial communication protocols (Modbus, EtherNet/IP, PROFINET).
- Manage service requests, warranty evaluations, and RMAs.
- Coordinate with engineering, sales, and service teams to resolve technical issues.
- Document troubleshooting activities and provide customer guidance.
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Qualifications:
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- Bachelor's degree in Electrical Engineering or related field preferred.
- Hands-on VFD, PLC, and industrial motor control experience required.
- Strong electrical troubleshooting and schematic interpretation skills.
- Experience with multimeters, oscilloscopes, and electrical test equipment.
- Familiarity with industrial communication protocols preferred.
- PLC programming experience a plus, but not required.
- Strong communication, problem-solving, and customer service skills.
- Ability to work independently in an onsite technical support role.
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