Job Description
Job Description$22.00/hour
1st Shift
Contract
100% Onsite
Mobile Device Support - Digital Core HUB Partnering & Support
Position Overview: This role works directly with end users across North America to support mobile devices and related services, ensuring alignment with Siemens Energy standards, policies, and operational needs.
Key Responsibilities:
- Work directly with end users within the region to communicate changes and impacts to their IT environment.
- Partner with vendors on service contracts to ensure optimal solutions for customers.
- Provide troubleshooting support for mobile devices and mobile applications.
- Develop user guides and instructions for Siemens Energy–specific application configurations and setup.
- Coordinate updates and upgrades for mobile devices with customers.
- Record and document all new processes and procedures within the service scope, and update existing documentation to ensure clarity and consistency for coworkers.
- Support change and release processes for the implementation of IT systems.
- Produce reports and perform clean-up activities, including canceling mobile lines showing zero usage and cross-charging business areas that fail to return devices from departing employees.
- Manage decommissioning and shipping of devices to remarketing partners.
- Generate and present results of clean-up efforts to the Siemens Energy supervisor.
- Ensure compliance with guidelines outlined in the Mobile Policy by business users.
Qualifications:
Excellent Customer Service skills minimum 1 year Customer Service experience, supporting end users, Excellent Verbal and Written Communication. Excellent Excel skills, creating and using reports in excel. Familiar with operating Apple devices.
- Interest or experience in IT operations, end-user support, or enterprise IT environments.
- Excellent written and verbal communication skills, including presentation skills.
- Experience with iOS platforms (preferred).
- Experience with Microsoft Office 365 and related applications (preferred).
- Familiarity with cybersecurity concepts (preferred).
- Strong written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Self-motivated, detail-oriented, and comfortable working independently as well as collaboratively.
- Ability to communicate effectively with all levels of the organization, from senior management to individual contributors.