Job Description
Job Description
Role: Help Desk Technician
Position Type: Contract
Location: Oklahoma City, OK (100% Onsite)
Pay Rate Range: $20.00 - $22.00/hour DOE
Benefits: You are eligible for medical, dental, vision insurance benefits, 401K
Are you looking for a growth opportunity for a reputable company with a positive work environment?
Our client is looking for a Help Desk Technician (Early Shift). Please contact us today to discuss this opportunity!
Overview:
Our client is seeking a dependable Help Desk Technician to join their IT team in a customer-focused support role. This position is ideal for someone looking to grow their IT career while gaining hands-on experience with desktop support, account administration, hardware deployments, and end-user troubleshooting. Reliability, punctuality, and a strong customer service mindset are just as important as technical skills, making this an excellent opportunity for someone eager to learn and develop within a collaborative IT environment.
Key Responsibilities:
• Provide first-level technical support for hardware, software, and end-user issues
• Respond to help desk tickets, phone calls, emails, and walk-up support requests
• Reset passwords and manage user accounts through Active Directory or similar tools
• Configure, image, deploy, and replace desktop and laptop computers
• Troubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issues
• Document incidents, resolutions, and updates within the ticketing system
• Escalate complex technical issues to senior support staff when appropriate
• Assist with large-scale computer deployments and hardware refresh initiatives
• Deliver excellent customer service while supporting employees across the organization
• Maintain a dependable onsite presence and support early morning service desk operations
Preferred Experience:
• Previous Help Desk, IT Support, Desktop Support, or Call Center experience preferred
• Strong customer service and communication skills
• Experience supporting Windows 10/11 and Microsoft 365 environments
• Familiarity with Active Directory account administration and password resets
• Experience with hardware setup, imaging, and workstation deployments
• CompTIA A+ certification is a plus but not required
• Basic understanding of networking concepts and troubleshooting methodologies
• Desire to grow within Information Technology and expand technical skills
Ideal Candidate Profile:
• Dependable with excellent attendance and punctuality
• Customer-focused with a positive, team-oriented attitude
• Strong communication and interpersonal skills
• Eager to learn and grow in an IT support environment
• Comfortable handling a variety of support requests throughout the day
• Organized, self-motivated, and able to prioritize multiple tasks
• Enjoys working in a collaborative, fast-paced environment
• Committed to providing exceptional service to end users
Why choose Addison IT?
• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented with multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.