ServiceTitan CRM Implementation Specialist

Job Description

Job Description

The ServiceTitan CRM Implementation Specialist is responsible for leading end-to-end implementation and optimization of the ServiceTitan platform across a portfolio of partner businesses. Based in Scottsdale, Arizona, this role serves as the subject matter expert on ServiceTitan, ensuring seamless onboarding, high-quality system configuration, and strong adoption. The position plays a critical role in driving operational efficiency, standardization, and real-time visibility through consistent workflows and reporting.

WKey Responsibilities

• Lead full lifecycle ServiceTitan implementations from initial configuration through go-live
• Configure and optimize ServiceTitan modules including pricebooks, workflows, reporting, and integrations
• Develop standardized templates and processes to ensure consistency across multiple businesses
• Build and maintain detailed documentation, implementation guides, and training materials
• Train business owners and teams on proper use of ServiceTitan and best practices
• Design and deploy custom dashboards and reporting to provide actionable insights
• Ensure data integrity and consistency across all ServiceTitan environments
• Identify process gaps and continuously improve implementation timelines and efficiency
• Provide ongoing post-implementation support, troubleshooting, and system enhancements
• Collaborate with internal stakeholders to improve adoption, standardization, and overall system performance