IT Operations & Infrastructure Engineer

Job Description

Job Description About 10 Federal Storage

10 Federal Storage is a fully integrated real estate firm and the nation's leading high-tech self-storage operator. With a portfolio of 130+ properties across 17 states and millions of rentable square feet, we specialize in fully automated facilities that redefine the storage experience. We use advanced technology, automation, and data-driven decision-making to streamline operations, make storage more convenient for customers, and maximize returns for investors.

Position Summary

Over the past year, 10 Federal has shifted from buying third-party software to building platforms in-house. That creates the need for someone to own the IT operations and infrastructure layer underneath that work.

This is a broad, hands-on role in a company of under 100 people with an outsized technology footprint. You will own end-user IT, corporate network infrastructure, identity and security administration, and Azure platform operations end to end, working closely with the engineering team building our in-house platforms.

Key ResponsibilitiesEnd-User IT & Device Management

• Own the company's day-to-day IT experience, including onboarding/offboarding, laptop provisioning, and device lifecycle
• Manage devices in Microsoft Intune, including compliance policies, app deployment, and patching
• Provide front-line support and build automation and self-service tools to reduce recurring tickets

Network & Physical Infrastructure

• Own the Raleigh office network: SonicWall firewalls, HP Aruba switching, wireless, VPN, and remote access
• Serve as escalation point for site-level connectivity supporting gates, cameras, kiosks, and other on-site technology

Identity, Security & Compliance

• Own identity and access management across Microsoft, including Entra ID, conditional access, and MFA
• Design and maintain a security group and permissions model that reflects our actual org structure
• Administer SharePoint site architecture and permissions; use Microsoft Purview for data governance and retention
• Own the joiner-mover-leaver process end to end
• Serve as tactical counterpart to our third-party cybersecurity partner: tune configurations, administer tooling, and execute remediation

Azure Platform Operations

• Set and enforce standards for resource groups, naming, tagging, and role-based access
• Define repeatable provisioning for development, staging, and production environments, and own the deployment path to production
• Set the model for managed identities, service accounts, secrets, and platform security
• Monitor Azure cost, optimize spend, and automate infrastructure wherever possible

Backup, Disaster Recovery & Incident Response

• Own the backup strategy and the technology disaster recovery plan, including documented procedures and periodic testing
• Contribute technology input to the company-wide business continuity plan
• Triage and resolve technology incidents and escalate per the incident response plan

AI & Automation

• Find recurring tickets, manual provisioning steps, or compliance reviews that can be automated or handled by an AI agent
• Evaluate and adopt AI tooling to improve IT operations

QualificationsRequired

• 3+ years of professional IT experience (5 preferred) with hands-on system ownership, not only ticket-queue work
• Strong knowledge of Entra ID, Intune, Microsoft 365, and SharePoint administration
• Practical Azure experience: resource management, RBAC, and cost management
• Comfort with networking fundamentals and physical network hardware
• Experience turning unstructured environments into structured systems and processes
• No degree or certification required; candidates are evaluated on demonstrated ability

Preferred

• Microsoft Purview or other compliance tooling
• Infrastructure as code (Bicep, Terraform, or similar)
• Scripting in PowerShell or Python
• Experience in a small or fast-moving organization

What Success Looks Like

• Success is defined through a 90-day plan set with the hiring manager

Physical Requirements & Work Environment

• Standard office environment with extended computer use; no travel
• Occasional work in network closets; occasionally lifting IT equipment up to 25 lbs.
• Occasional on-call availability for critical system issues

Benefits

• Several no-cost premium health insurance options, plus a Health Savings Account
• Dental, vision, life, and short- and long-term disability coverage
• 401(k) with up to a 3% employer match and immediate vesting (eligible after 90 days)
• 10 paid holidays and paid time off that grows with tenure
• Employee Assistance Program (EAP) and Employee Recognition Program
• Employee discounts on auto, home, and pet insurance, travel, electronics, and entertainment

Our Core Values

Everything we do at 10 Federal is rooted in five core values. We look for team members who live them every day:

• Master Your Craft — Take pride in your work, your process, and your performance. Own your results.
• Commit to the Climb — Show up, keep growing, and pursue continuous improvement.
• Lead the Way — Set the standard for customer experience and quality, regardless of title.
• Be the Solution — Approach challenges with resourcefulness and a can-do attitude.
• All In All Together — Support your team, your customers, and your community as one unified force.

Equal Employment Opportunity

10 Federal Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All qualified candidates are encouraged to apply.