Job Description
Job Description
Initially the role will require 4 days per week ON SITE to complete training with the
opportunity to become REMOTE 5 days per week once training is successfully
completed.
Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also
require a follow up IN PERSON interview for those they are interested in pursuing
before making a final decision. If selected, does your candidate agree to this
arrangement?
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT
team. This mid-level role is responsible for providing technical assistance and
support to end-users, resolving issues related to print services, and ensuring optimal
IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent
problem-solving skills, detailed oriented, and a commitment to delivering high-quality
customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and
knowledge of printers is a nice to have. Ideal candidate will have help desk ticket
handling experience as well as Print environment Knowledge.