Job Description
Job DescriptionElevate the Standard. Lead the Experience.
Greco Properties is seeking an experienced, motivated, and service-driven Service Manager to lead maintenance operations at Aloma, our Class A+ luxury apartment community in Shoreview, Minnesota.
This isn't just about keeping a building running. It's about creating an exceptional living experience, maintaining a beautiful community, and leading a team that takes pride in every detail.
We're looking for a hands-on leader who is proactive, organized, technically skilled, and committed to delivering five-star service. Someone who takes ownership, holds themselves and others accountable, and understands that the smallest details can make the biggest difference.
Who We Are
Greco Properties is a boutique property management company with more than 20 years of experience creating and managing distinctive residential communities throughout the Twin Cities.
We believe exceptional properties deserve exceptional service. Our approach combines elevated hospitality, innovative thinking, and an unwavering commitment to the people who live and work in our communities.
Our core values-Own It, All In, and Win Together-guide how we operate, collaborate, and deliver results every day.
What You'll Do
Lead the Service Team
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Supervise, train, mentor, and develop maintenance team members while fostering a culture of accountability, teamwork, and exceptional service.
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Set clear expectations, delegate responsibilities, and ensure work is completed efficiently and to Greco's quality standards.
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Lead by example, remaining actively involved in daily maintenance operations and troubleshooting when needed.
Maintain an Exceptional Community
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Conduct daily property inspections to ensure building interiors, common areas, amenities, grounds, vacant apartments, and models consistently meet Greco's standards.
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Oversee the timely and professional completion of resident service requests, ensuring effective communication and follow-through.
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Manage preventive maintenance programs, recurring inspections, and seasonal maintenance responsibilities to protect the property and minimize unexpected repairs.
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Identify maintenance concerns proactively and implement solutions before they become larger issues.
Own the Apartment Turnover Process
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Manage every aspect of apartment turnovers, including inspections, scheduling, vendor coordination, repairs, cleaning, and final quality control.
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Ensure apartments are delivered on time, in exceptional condition, and fully prepared for incoming residents.
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Coordinate closely with the leasing and management teams to maintain accurate timelines and ensure a seamless move-in experience.
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Conduct move-in meetings with new residents, creating a welcoming first impression and establishing confidence in the service team.
Deliver Five-Star Resident Experiences
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Approach every resident interaction with professionalism, urgency, empathy, and a solutions-oriented mindset.
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Take ownership of resident concerns and ensure issues are resolved thoroughly and efficiently.
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Maintain clear, timely, and consistent communication with residents, vendors, guests, and fellow team members.
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Collaborate with the onsite team to support resident engagement initiatives and community events.
Manage Operations and Resources
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Coordinate and oversee vendors and contractors, ensuring quality workmanship, competitive pricing, and timely completion.
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Manage maintenance inventory, purchasing, and supply orders while remaining mindful of budgets and operating expenses.
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Assist with expense management, cost control, and identifying opportunities for operational improvements.
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Review and approve team payroll and ensure accurate documentation of maintenance activities.
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Maintain organized records, work orders, inspections, and preventive maintenance schedules within property management systems.
What We're Looking For
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Previous multifamily maintenance experience, preferably in a leadership or supervisory role.
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Strong working knowledge of HVAC, plumbing, electrical, appliances, and general building maintenance.
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Experience coordinating apartment turnovers, preventive maintenance, and outside vendors.
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Demonstrated ability to lead, coach, and hold team members accountable.
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Excellent organizational skills with the ability to manage competing priorities and meet deadlines.
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Strong communication and customer service skills, with a hospitality-focused approach.
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Comfort using technology and property management software; Yardi experience is a plus.
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A proactive, resourceful problem-solver who takes pride in delivering exceptional results.
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Ability to perform hands-on maintenance work and respond to property emergencies as needed.
Why Greco?
At Greco, we believe great service starts with great people. You'll have the opportunity to make a meaningful impact at a premier apartment community while working alongside a team that values initiative, collaboration, and excellence.
We're looking for someone who doesn't settle for "good enough," takes pride in their work, and understands what it means to truly Own It.
If you're ready to lead with purpose, deliver exceptional service, and take ownership of a community you can be proud of, we'd love to meet you.
Qualifications:
- High School Diploma
- Property Management Experience
- Market rate/luxury property management experience is preferred.
- Valid Driver's License with clean driving record required.
- Microsoft Office Suite Proficient is required.
- Yardi Experience Preferred
- Benefits:
- Fully paid health/dental for employee
- Cell phone stipend
- 401k program with company match
- Paid time off
- Mileage reimbursement
- Bonus potential
- Free state of the art fitness center access
Greco Properties is an equal opportunity employer.