Job Description
Facilities Help Desk Coordinator
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Location: New York, NY – Onsite, 5 days per week
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Contract Duration: Approximately 3 months
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Target Start Date: 11/2026
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Target End Date: 02/25/2027
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Pay Rate: $27.45/hour
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Schedule: Monday–Friday, 9:00 AM–6:00 PM
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Openings: 1
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Job Description
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We are seeking a detail-oriented Facilities Help Desk Coordinator to provide administrative and operational support to the Facilities department. This individual will assist with help desk operations, respond to employee service requests, coordinate maintenance needs, and ensure requests are properly documented, assigned, and tracked.
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The ideal candidate is organized, responsive, and comfortable managing multiple requests while communicating with Facilities personnel, vendors, and employees.
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Key Responsibilities
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- Provide general administrative and clerical support, including filing, document organization, records retention, and maintaining Facilities-related records.
- Organize Facilities support documents, municipal records, and architectural drawings within centralized file management systems.
- Receive, review, and log employee service requests through a Computerized Maintenance Management System (CMMS).
- Monitor incoming service tickets and ensure requests are properly categorized, assigned, and dispatched to Facilities personnel and vendors.
- Coordinate with Facilities Supervisors to ensure unassigned tickets are addressed and dispatched appropriately.
- Track service requests in real time and maintain accurate documentation and updates within the CMMS.
- Respond to requests received through multiple channels, including Slack, email, phone, and internal service platforms.
- Coordinate landlord services, including freight elevator reservations, after-hours HVAC requests, and building maintenance needs.
- Support coordination of maintenance, construction activities, events, and after-hours building requirements.
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Qualifications
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- Previous experience in administrative support, facilities coordination, help desk operations, or office services.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
- Comfortable working with computer systems, ticketing platforms, and document management tools.
- Strong customer service and problem-solving skills.
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Interview Process
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- One video interview
- One in-person interview
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