Job Description
Job DescriptionComputer Operator I / Help Desk Representative - Richmond, VA
We are seeking a Computer Operator I / Help Desk Representative for a Richmond, VA-based client environment.This role is ideal for someone who is tech savvy, enjoys working with computers, has strong customer service skills, and can follow documented procedures in a structured operations environment.
Pay: $22.50 per hour
Schedule: 12-hour night shifts, 7:00 PM - 7:00 AM
Shift Pattern: Wednesday, Thursday, Friday, and every other Saturday
Employment Type: Full Time
Location: Richmond, VA
Responsibilities
- Assist with the daily operation of computer systems.
- Monitor enterprise infrastructure and escalate issues as required.
- Complete daily checklist tasks under supervision.
- Report problems to the Senior Computer Operator or supervisor.
- Respond to customer questions and follow up appropriately under supervision.
- Assist with recovery activities needed to restore normal operations.
- Follow established escalation procedures across Computer Operations and related departments.
- Support senior computer operators as needed.
- Track and document issues using a ticketing or tracking system.
- Perform additional duties as assigned.
Required Qualifications
- Strong customer service skills.
- Comfortable working with computers and technical systems.
- Ability to follow documented procedures and escalation steps.
- Strong attention to detail.
- Ability to work 12-hour overnight shifts.
- Ability to work Wednesday, Thursday, Friday, and every other Saturday.
- Must pass a criminal history background check.
- Must pass an FBI-like background check required to obtain a gaming license.
Preferred Qualifications
- Prior experience in a help desk, computer operator, NOC, data center, or technical support environment.
- Experience documenting issues in a ticketing or tracking system.
- Experience monitoring systems, alerts, or enterprise infrastructure.