Software Engineer

Job Description

Role- Senior Genesys Call Flow Developer

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Location – Remote

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Your Future Duties and Responsibilities:

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• Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.

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• Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.

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• Create and update campaigns and contact lists to be used for outbound operations.

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• Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery.

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• Maintain documentation for workflows, integration patterns, and deployment processes.

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Required Qualifications to be Successful in this Role:

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• 7+ years of experience managing Genesys Call flow

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• 5+ years’ experience in Java, SpringBoot technologies.

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• 3+Experience in utilizing APIs and Microservices.

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• Experienced and possess knowledge in various phases of SDLC.

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• An inherent ability to solve problems, provide solutions and wear different thinking hats, as situation demands.

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• Use data, experiments, and customer feedback to drive growth in this space.

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• Ability to nurture and train talent in this space.

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• Excellent oral, written communication and presentation skills.

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• Experienced in usage of tools such as JIRA and Confluence.

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