Job Description
Job Description
POSITION: Leasing Team Member (Full-time, Non-Exempt)
REPORTS TO: Community Manager
COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility
LOCATION: Laurel at The Woodlands - 3724 Woodland Mls Dr, Louisville, KY 40216
SUMMARY
We are seeking a detail-oriented, customer-focused Leasing Team Member to join our growing team at an affordable housing community. The Leasing Team Member will play a key role in ensuring LIHTC compliance, maintaining 100% occupancy rate, retaining existing residents, and preleasing for future availability.
RESPONSIBILITIES (Including but not limited to)
- Be an ambassador for customer service by consistently going above and beyond to ensure that Solidago residents are satisfied.
- Process rental applications and ensure all documentation is collected and verified in accordance with LIHTC guidelines.
- Greet prospective residents, answer inquiries, conduct property tours, and highlight community features and benefits.
- Utilize the Solidago Standard of Leasing.
- Respond to resident concerns in a professional and timely manner
- Collaborate with maintenance and property management staff to ensure smooth daily operations
- Maintain the cleanliness of the tour path to ensure a positive first impression of the community.
- Maintain detailed and organized resident files for compliance audits.
- Complete all lease applications and lease file paperwork.
- Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
- Be an expert on current market conditions and trends by shopping competition and attending Solidago training.
- Participate in and assist with planning the community’s Monthly Marketing Plan (MMP).
- Assist with various additional community projects as assigned by the Community Manager.
MINIMUM SKILLS & EXPECTATIONS
- Utilize the Solidago Way of Leasing by:
- Warmly greeting prospective clients
- Answering incoming leasing calls
- Determining needs and preferences
- Professionally presenting the community and apartment homes
- Utilizing feature/benefit selling
- Closing the sale
- Following up
- Using “Gotta Says”
QUALIFICATIONS:
- 1-2 years of Real Page Onesite experience preferred.
- High School Diploma or equivalent.
- Minimum of 1 year of experience in leasing or property management, preferably within a LIHTC community.
- Strong communication skills.
- Available evenings and weekends.
- Ability to embody the Solidago Standards every day.
- Strong understanding of LIHTC compliance, income limits, and eligibility requirements
- Basic computer skills: typing and writing ability for correspondence, memos, etc.
BENEFITS
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Paid Time Off (PTO)
- Paid Holidays
- Dental
- 401k Retirement Plan
- Employee Assistance Program (EAP)
- Competitive bonus structure