I.T. Business Systems Support Specialist
Job Description
Job Description
Position Title: I.T. Business Systems Support Specialist
Department: Information Technology
Reports To: I.T. Technical Manager
Location: Central / Multi-Facility Support
Position Type: Full-Time
Starting rate $50.000.00 commensurate with experience
Who We Are
Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park.
At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers - we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our Information Technology team supports a diverse and complex environment that includes guest-facing systems, business applications, office technology, networked devices, ticketing systems, servers, security platforms, and multi-site operations.
This position plays an important role in helping staff work efficiently, supporting business systems, improving documentation, assisting with reporting needs, and providing reliable technical support across Audubon facilities.
What You'll Do (Summary of role)
The I.T. Business Systems Support Specialist will provide technical support for internal users while also assisting with business applications, sales/ticketing systems, reporting, documentation, and basic SQL-related tasks. This role is designed for a motivated, self-directed individual who can troubleshoot user and application issues, assist with reports and data requests, work with vendors, and help improve IT processes across the organization.
The ideal candidate should have strong technical curiosity, good troubleshooting habits, and the ability to grow into deeper support of business applications and SQL-based reporting while working closely with the Network, Server, Security, and Break/Fix support staff.
Day-to-Day Responsibilities (Limit to most important/top duties if possible)
• Business Systems Support: Assist with support and troubleshooting for sales, ticketing, admissions, and other business applications used throughout Audubon Nature Institute.
• SQL and Reporting Assistance: Run existing reports, assist with basic SQL queries, help validate report data, and support report-writing efforts for integrated I.T. systems and related vendor platforms.
• Support Requests: Respond promptly to assigned IT support requests and provide timely updates through the ticketing system.
• Technical Troubleshooting: Diagnose and resolve workstation, printer, application, connectivity, and user access issues.
• Ticketing System Support: Assist with sales/ticketing system issues, including user problems, reporting issues, data questions, permissions, and vendor support requests.
• Documentation and Process Improvement: Create and maintain clear documentation for recurring issues, procedures, application support steps, and common troubleshooting processes.
• Vendor Coordination: Work with software and hardware vendors to report issues, provide technical details, follow up on open cases, and document resolutions.
• Hardware and Peripheral Support: Assist with installation, replacement, and troubleshooting of computers, printers, scanners, payment-related peripherals, and other connected devices.
• Field and Facility Support: Provide basic field support across Audubon facilities, including equipment setup, cable tracing, device labeling, basic AV support, and coordination with vendors or contractors when needed.
• Project Assistance: Participate in assigned IT projects, upgrades, deployments, documentation efforts, and system improvement initiatives.
• Security Awareness: Follow IT security procedures and assist with safe handling of systems, user accounts, data, endpoints, and supported applications.
• Team Collaboration: Work closely with team members to ensure issues are routed, escalated, and resolved appropriately.
Additional / Overall Skills
• Maintain a positive attitude and a strong sense of accountability.
• Be self-motivated and willing to identify issues, recommend improvements, and follow through on assigned tasks.
• Communicate clearly with technical and non-technical staff.
• Be comfortable asking questions, documenting answers, and turning repeat problems into repeatable procedures.
• Stay adaptable and open to learning new skills, especially in business applications, reporting, SQL, AV support, and multi-site IT operations.
• Work well in a team environment while also being able to complete individual assignments with limited supervision.
• Maintain confidentiality and use good judgment when working with user accounts, business data, reports, and internal systems.
• Understand that the listed duties are general statements of major responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.
What We're Looking For
Must Haves: (required for the role)
• Minimum 2-4 years of experience in IT support, technical support, business application support, or a similar technology role.
• Strong troubleshooting skills for Windows computers, printers, peripherals, user applications, and common connectivity issues.
• Experience using a ticketing system to document, track, and resolve support requests.
• Basic understanding of business applications, user permissions, and application support workflows.
• Basic familiarity with Microsoft SQL Server, SQL queries, reporting tools, or a strong willingness and ability to learn SQL/reporting tasks.
• Ability to communicate effectively with users, vendors, and other IT team members.
• Strong documentation skills.
• Ability to work independently, follow through on assigned tasks, and identify areas where processes can be improved.
• Ability to support multiple facilities and respond to changing operational priorities.
• Required to work onsite and maintain reliable transportation to and from the job site and between Audubon facilities as needed.
• Required to work some weekends on a rotating schedule based on operational needs.
Nice-to-Haves: (preferred for the role)
• Experience supporting ticketing, admissions, POS, sales, inventory, finance, or guest-facing business systems.
• Experience writing or modifying basic SQL queries, including SELECT statements, filters, joins, and date-based reporting.
• Experience with Microsoft SQL Server Reporting Services, Crystal Reports, Power BI, or similar reporting tools.
• Experience working with software vendors to troubleshoot application or database-related issues.
• Familiarity with Active Directory, Microsoft 365, Windows Server, Group Policy, or user account administration.
• Familiarity with cybersecurity best practices, antivirus tools, endpoint protection, or safe software review.
• Basic network troubleshooting knowledge, including IP addresses, DNS, DHCP, VLAN awareness, and connectivity testing.
• Basic experience with cabling, cable tracing, labeling, crimping ends, patch panels, switches, access points, cameras, or AV equipment.
• Experience with projectors, conference room technology, digital signage, or audio/video troubleshooting.
• A+, Network+, Microsoft, SQL, or similar certification preferred but not required.
Physical Requirements
• Ability to sit, stand, bend, stoop, and move throughout office, park, and facility environments.
• Ability to lift, carry, push, or pull items up to 25 pounds.
• Ability to work at a computer for extended periods of time.
• Ability to read, record, type, and interpret data accurately.
• Ability to communicate clearly in person, by phone, by email, and through the ticketing system.
• Ability to travel between Audubon facilities as needed.
• Ability to perform basic equipment setup, cable tracing, workstation installation, and peripheral troubleshooting.
Position Fit
This position is intended for a developing IT professional with strong support skills, good initiative, and an interest in business systems, reporting, SQL, documentation, and multi-site technology operations. The successful candidate should be comfortable handling day-to-day technical support while also growing into more advanced responsibilities that improve the reliability, efficiency, and supportability of Audubon business systems