Job Description
Job Description
Apply now: Director, Network Operations, location is Onsite – New York, NY (5 days/week). The start date is ASAP for this contract-to-hire position.
Job Title: Director, Network Operations Location-Type: Onsite – New York, NY (5 days/week) Start Date Is: ASAP Duration: Contract-to-Hire Compensation Range: $95.00/hr – $110.00/hr W2 Hours: 40 hours/week Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship . Must currently be based in the NY/NJ/CT tri-state area. No relocation. Must be authorized to work in the U.S. without current or future sponsorship.
Job Description: Lead Network Operations across complex, high-visibility live-event environments, ensuring network reliability, operational readiness, effective incident response, and successful team execution.
Day-to-Day Responsibilities:
-
Oversee daily Network Operations across multiple venue environments
-
Lead network readiness and technical resource planning for live events
-
Ensure pre-event checks, reporting, monitoring, and coverage are completed
-
Monitor network health, performance, availability, and operational readiness
-
Build and maintain SolarWinds dashboards, alerts, and operational reporting
-
Track network infrastructure projects, changes, incidents, risks, and priorities
-
Coordinate Network Operations and Engineering resources across projects and events
-
Lead incident triage, escalation, service restoration, and high-priority network issues
-
Maintain processes for alert handling, incident response, escalation, and change management
-
Partner with Network Engineering, Technical Operations, and other technical stakeholders
-
Provide network performance, project, and incident updates to technical leadership
-
Lead and mentor a growing team of technical professionals
-
Provide hands-on technical leadership during major incidents and critical projects
Minimum Requirements:
-
5–10 years of Network Operations, Network Engineering, Network Infrastructure, or related experience
-
Previous people-management experience, ideally managing 5–10 technical professionals
-
Strong enterprise networking background supporting complex LAN/WAN environments
-
Strong Cisco networking experience, including enterprise LAN and Catalyst environments
-
Strong SolarWinds experience with monitoring, dashboards, alerting, and reporting
-
ServiceNow or similar incident/ticketing platform experience
-
Strong understanding of incident management, escalation, change management, monitoring, and service restoration
-
Experience managing multiple network projects, infrastructure changes, deadlines, and technical resources simultaneously
-
Strong project-management, organizational, and stakeholder communication skills
-
Ability to remain calm and decisive during high-priority incidents and operational events
-
Ability to work independently with minimal day-to-day direction
-
Must currently reside in the NY/NJ/CT tri-state area; relocation candidates will not be considered
-
Must be authorized to work in the U.S. without current or future sponsorship
-
Ability to work onsite in New York City 5 days/week
-
Flexibility for occasional evening and weekend support around events, outages, and network changes
Preferred Qualifications:
-
Experience supporting 24/7, mission-critical, or high-pressure operational environments
-
Experience in live entertainment, venues, sports, broadcast, gaming, aviation, transportation, utilities, critical infrastructure, defense, or public safety
-
Experience supporting network operations for live events or similarly time-sensitive environments