Job Description
Job Summary:
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- We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.
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Key Responsibilities:
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- Provide L1 technical support and troubleshoot user issues.
- Monitor and resolve incidents and service requests.
- Perform basic hardware, software, and network troubleshooting.
- Escalate complex issues to the appropriate support teams.
- Maintain proper documentation and follow IT support processes.
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Required Skills:
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- Experience in L1/Desktop Support or Service Desk support.
- Good knowledge of Windows, hardware, software, and basic networking.
- Strong troubleshooting and communication skills.
- Ability to work independently and manage support tickets effectively
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