Job Description
****This position is Contract-to-Hire****
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JOB TITLE: Service Delivery Administrator
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Location: REMOTE (flexibility to work across CST OR EST time zones)
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This position is established to support and grow the service delivery and timekeeping system/process of the company. This role provides operation administration, mostly associated with service delivery, and comprehensive support to senior leadership.
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Job Duties:
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- Project specific reconciliation of Client timesheet and time entered in Maconomy.
- Project specific consultant / subcontractors onboarding and roll-off.
- Project specific deliverable tracking, support of invoicing preparation for Accounts department.
- Project specific support for Accounts department.
- Project specific Budget tracking and reporting.
- Project specific PO tracking and reporting.
- Project specific contract, SOW, Subcontracting and Change Order tracking. Ensure all legal documents are filed.
- Project specific team support.
- Facilitate and schedule Project specific meeting.
- Serve as liaison from senior leadership to ensure effective communication with clients, partners and team members, as needed.
- Route contracts and documents for approval between senior leadership, partner and clients.
- Ensure accurate data is available in company systems for business reporting, including revenue forecasting team utilization, etc.
- Prepare various business reports and presentations.
- Onboarding of new employees and subcontractors internally.
- Task-oriented with a sense of priority, logic and objectivity, highly organized and capable of handling several sensitive and important issues simultaneously.
- Set-up and maintain project structure in internal systems for project tracking and reporting.
- Ensure data for internal systems is entered/updated as projects progress, including staffing forecasts, time and expense reporting, and revenue forecasting.
- Draft/maintain client/project onboarding documentation, expense policies, welcome packages, and policies.
- Design and maintain custom reports for project managers, clients and business leaders.
- Draft/update policies and process documents to support ongoing business operation.
- Assist Senior Leadership Team with any work-related request outside daily duties.
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