Job Description
Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, EOR, and business process automation solutions for global multinationals. The Group owns and operates 52 + offices worldwide.
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Chronos Consulting is recruiting for an innovative robotics company specializing in Autonomous Mobile Robot (AMR) solutions for manufacturing and warehouse automation.
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We are seeking a "Field Application Engineer" to make sure the robotic systems are set up, running, and performing reliably at customer sites across the United States.
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This hands-on role involves preparing, testing, commissioning and troubleshooting robots and associated automation equipment, ensuring successful integration and customer handover while working closely with engineering, project and customer teams.
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Job Description
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- Robot Installation & Commissioning: Install, configure, and test robotic systems and associated software at customer facilities, ensuring successful deployment and operational start-up.
- Customer & Technical Support: Provide timely technical assistance through email, phone, and online communication channels. Deliver training and practical guidance to customers, business partners, and internal stakeholders.
- Technical Troubleshooting: Identify, analyze, and resolve technical problems involving robotic hardware, software, network connectivity, applications, and system integrations.
- Customer Case Management: Manage ongoing technical support requests, investigate reported issues, coordinate corrective actions, and ensure proper follow-up and case tracking.
- Technical Reporting & Documentation: Maintain accurate records of technical incidents, root-cause investigations, and implemented solutions. Share recurring issues and improvement opportunities with engineering and product development teams.
- Demonstrations & Industry Events: Prepare, configure, and validate robotic systems for customer demonstrations, pilot projects, exhibitions, and industry events.
- On-Site Hardware Support: Carry out basic equipment inspections, assist with hardware diagnostics, and replace specific components when necessary.
- Cross-Functional Collaboration: Coordinate with software, hardware, IT, maintenance, and technical support teams to resolve complex technical challenges and contribute to continuous product improvement.
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Qualifications
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- Bachelor's degree in Mechatronics, Robotics, Automation, Electrical/Electronics Engineering, Computer Science, or another relevant engineering or technical discipline.
- Minimum 2 years of professional experience in field service engineering, technical support, robotics, industrial automation, or a comparable customer-facing technical position.
- Practical experience working with electromechanical equipment, sensors, industrial machinery, or mobile robotic systems.
- Working knowledge of network technologies, including IP addressing, Ethernet, Wi-Fi, VPN connections, and remote access, along with familiarity with Linux environments.
- Strong analytical and problem-solving abilities, with a systematic approach to diagnosing hardware, software, network, and application-related issues.
- Excellent communication skills, with the ability to explain technical concepts effectively to both technical specialists and non-technical users.
- Availability for unrestricted domestic and international travel to customer facilities, partner sites, and industry events, including assignments in warehouses, manufacturing plants, and logistics centers.
- Flexibility to provide office-based technical support, including remote troubleshooting, customer case management, follow-up activities, and documentation between field assignments.
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Preferred Qualifications
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- Previous exposure to Autonomous Mobile Robots (AMRs), Automated Guided Vehicles (AGVs), forklift systems, or warehouse automation technologies.
- Understanding of industrial communication technologies such as Modbus TCP, OPC UA, MQTT, and PLC-based systems.
- Experience participating in robotic system installations, commissioning activities, or site acceptance testing.
- Familiarity with technical support platforms, ticketing tools, system dashboards, log analysis, and incident management procedures.
- General knowledge of APIs, web-based applications, or database technologies.
- Practical experience in equipment fault investigation, component replacement, or preventive maintenance inspections.
- Experience delivering technical support in operationally critical or high-availability customer environments.
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