Job Description
OT Contract Support Technician
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Position Overview
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Seeking an OT Contract Support Technician to provide hands-on support for cybersecurity, patching, compliance, and hardware lifecycle activities within a complex industrial/manufacturing environment. This individual will support Operational Technology (OT) systems, assist with security initiatives, and help maintain reliable and compliant OT infrastructure.
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Key Responsibilities
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- Support antivirus deployment and patch management activities across OT assets.
- Assist with cybersecurity compliance reporting, metrics, and security initiatives.
- Execute security patches and antivirus updates on OT systems and endpoints.
- Support ongoing hardware refresh and equipment obsolescence projects.
- Provide troubleshooting and support for OT users and systems.
- Assist with workstation imaging, configuration management, and system hardening efforts.
- Support backup and recovery activities for OT assets.
- Coordinate electronic waste disposal and asset retirement processes.
- Utilize ticketing systems to track, schedule, and complete work assignments.
- Partner with cybersecurity teams to evaluate and remediate vulnerabilities.
- Provide occasional after-hours support as required.
- Assist other OT disciplines and teams as workload demands evolve.
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Key Accountabilities
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- Deliver timely antivirus and patching support.
- Maintain compliance with OT cybersecurity standards and policies.
- Support hardware lifecycle management and refresh initiatives.
- Provide first-level technical support and troubleshooting for OT users.
- Contribute to overall reliability, security, and compliance of OT infrastructure.
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Preferred Qualifications
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- Minimum 2 years of desktop support experience in Microsoft environments.
- Experience supporting Windows operating systems and endpoint technologies.
- Exposure to OT, industrial control systems, or manufacturing environments.
- Understanding of DCS (Distributed Control Systems) or related industrial technologies.
- Strong troubleshooting skills involving computer and network-related issues.
- Knowledge of cybersecurity best practices and system hardening concepts.
- Excellent written and verbal communication skills.
- Familiarity with automation, industrial networking, and information system standards.
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