Job Description
Salary Range: $44,000 - $50,000 Position Purpose\n
The Project Coach for Insurance Service is responsible for supervising and developing a team of insurance service consultants. This role focuses on driving performance, building a motivated team, and fostering individual skill development. *This position is on-site at our Tucson, AZ contact center*
Why Join Afni?\n
At Afni, we believe our people are our greatest competitive advantage. We’re committed to creating opportunities for growth, encouraging innovation, and empowering employees to make a meaningful impact on the business.
What We Offer\n
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- Competitive compensation and a comprehensive benefits package
- Medical, dental, vision, and prescription coverage
- 401(k) plan with company match
- Paid time off and paid holidays
- Tuition reimbursement and professional development opportunities
- A collaborative culture focused on continuous improvement, accountability, and innovation
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Essential Functions and Responsibilities\n
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- Maximize team potential by coaching and developing employees to achieve performance goals.
- Supervise a team of 15 or more insurance service specialists serving existing customers.
- Provide ongoing coaching, performance feedback, and development planning to improve individual and team results.
- Identify performance gaps and implement improvement strategies.
- Use performance metrics and business goals to drive team results.
- Partner with management and peers to identify best practices and solve business challenges.
- Resolve employee and customer issues while balancing empathy, accountability, and business needs.
- Communicate expectations clearly and build effective working relationships across the organization.
- Manage time off, payroll adjustments, schedule adherence, and performance metrics.
- Effectively prioritize responsibilities and manage multiple priorities in a fast-paced environment.
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Minimum Job Requirements\n
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- High school diploma or equivalent and previous supervisory experience in a call center environment.
- Strong customer service background with the ability to drive results for your team.
- Strong leadership and relationship-building skills.
- Working knowledge of Microsoft Office products.
- Problem-solving skills and a genuine desire to help people be successful.
- Ability to manage multiple priorities and determine which work requires immediate attention.
- Ability to work as part of a team and contribute to Afni’s success
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