IT Support Assistant - Computer Refresh

Job Description

Job DescriptionIT Support Assistant – Computer Refresh Expert Technical Solutions is seeking an IT Support Assistant for one of our premier, industry leading clients based out of Sandy Springs GA 30328. This person will help refresh employee computers and iPhones during the holiday season. This is a hands-on device refresh role, not a technical troubleshooting position. This is a 2-3 month, ONSITE contract opportunity strong pay and benefits! Primary Duties and Responsibilities:

• Set up and deploy new Windows PCs/laptops and iPhones
• Migrate user data and settings from old devices
• Configure Microsoft 365 apps and VPN access, and confirm they work
• Perform basic Active Directory tasks (locate and update user/computer records)
• Meet with employees for device swaps and walk them through their new setup
• Track, wipe and prepare old equipment; keep asset records up to date
• Escalate technical issues to the IT support team

Requirements/Qualifications:

• Basic PC and Windows knowledge
• Familiarity with Microsoft 365, VPN and Active Directory
• Comfort setting up iPhones
• Detail-oriented, with friendly, professional communication skills
• Able to lift up to 25–30 lbs. and be on your feet for extended periods

Nice to Have:

• Azure / Entra ID or Intune experience
• ServiceNow or other ticketing system experience
• Prior help desk or device refresh experience