Job Description
Job DescriptionJob Title: Desktop Support | Level III
Job ID:26-03984
Location: ST Paul, MN
Duration: 12 months on W2 contract
Description:
Job Summary
We are seeking a Level III Desktop Support professional to provide advanced technical support, troubleshooting, and project assistance for end-user technology, network equipment, servers, telephony, and audio/video systems. The ideal candidate will have strong technical, customer service, and leadership skills.
Key Responsibilities
- Provide advanced technical support and problem resolution for desktops, laptops, servers, network devices, and peripherals.
- Lead and support complex IT projects, installations, and technology initiatives.
- Troubleshoot hardware, software, network, telephony/VoIP, and audio/video issues.
- Document troubleshooting procedures, solutions, and installation activities.
- Work closely with customers, IT teams, engineering partners, and management.
- Provide guidance on equipment standards and technology requirements.
- Coach and mentor team members as needed.
- Manage multiple projects while maintaining daily support responsibilities.
- Prioritize and resolve customer issues within established service levels.
Required Skills
- 3+ years of customer-facing end-user technology support experience.
- High School Diploma or equivalent.
- Advanced knowledge of Microsoft Windows and Microsoft Office.
- Experience with Mac/iOS systems.
- Strong knowledge of desktop/laptop hardware and operating systems.
- Experience with VoIP/telephony, audio/video, collaboration technologies, servers, and networking.
- Strong troubleshooting, analytical, communication, and customer service skills.
- Ability to lead projects and work effectively in a team environment.
- Ability to manage multiple priorities in a fast-paced environment.
Contact:
Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com