Job Description
Job Description
Supervise the maintenance crew and oversee day-to-day maintenance operations and construction projects across 40+ nonprofit and behavioral health programs, including residential facilities, outpatient and clinical spaces, administrative offices, and program sites serving vulnerable populations. Duties include directing maintenance mechanics and technicians; assigning and inspecting work; managing work orders and preventive maintenance; coordinating vendors; and performing hands-on repairs when necessary. Reports to the Superintendent.
SCOPE OF DUTIES:
- Supervise, schedule, and direct the daily work of the maintenance team across all program sites using a work order platform.
- Assign and prioritize a high volume of work orders across multiple locations, ensuring established response-time expectations are met.
- Inspect completed work for quality, safety, and completeness, and address deficiencies directly with staff.
- Train, coach, and evaluate maintenance staff, including participating in hiring, performance reviews, and corrective action in coordination with the Superintendent and Human Resources.
- Perform hands-on maintenance and repair work alongside the crew as needed, including painting, drywall repair, basic carpentry, appliance repair, light plumbing, and basic electrical work.
- Develop and oversee preventative maintenance schedules for building systems, including plumbing, electrical, HVAC, and life-safety systems.
- Coordinate maintenance activities to minimize disruption to program operations, staff, and clients.
- Coordinate with Program Directors and Risk Management to ensure facilities meet accreditation, licensing, and funder requirements.
- Conduct routine inspections of buildings and grounds, identify hazards and deficiencies, and ensure corrective action is completed.
- Enforce safety policies and OSHA requirements, and keep program sites prepared for fire, health, licensing, and funder inspections.
- Maintain accurate records of completed work, outstanding issues, inspections, and recurring maintenance concerns across all programs, and report regularly to the Superintendent.
- Identify patterns of maintenance issues across programs and recommend improvements or preventative strategies to reduce downtime and repair costs.
- Manage and participate in the on-call rotation to respond to after-hours, weekend, and emergency maintenance issues as required.
- Quickly assess emergency situations and direct appropriate corrective actions, including temporary repairs or securing affected areas until permanent repairs can be completed.
- Communicate promptly with the Superintendent, program leadership, and external vendors during emergency situations. Document emergency responses and follow up with permanent repairs or recommendations to prevent recurrence.
- Support emergency preparedness efforts, including snow removal, weather-related responses, and facility readiness during power outages or other critical incidents.
- Maintain client and staff confidentiality in compliance with administrative policies and procedures.
- Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions.
Minimum Qualifications
High school diploma or equivalent required. Minimum of 10-15 years of experience in general maintenance, facilities maintenance, or apartment maintenance, including at least 5 years supervising or leading a maintenance crew; experience in nonprofit, residential, healthcare, or behavioral health settings strongly preferred. HVAC, CMRP, OSHA 30, or other relevant trade certifications preferred. Strong organizational skills with the ability to prioritize tasks and direct staff across multiple locations. Valid driver's license with an acceptable driving record.
Physical Requirements
- Ability to perform physically demanding work regularly, including standing, walking, bending, kneeling, crouching, crawling, and climbing for extended periods.
- Ability to lift, carry, push, and pull up to 70 pounds without assistance occasionally.
- Ability to safely use ladders, scaffolding, and lifts to access rooftops, ceilings, and elevated work areas.
- Ability to perform repetitive manual tasks requiring fine motor skills and hand-eye coordination, such as using tools, making repairs, and handling small parts.
- Ability to work in confined spaces, mechanical rooms, basements, and outdoor environments.
- Ability to work both indoors and outdoors in varying weather conditions, including extreme heat, cold, rain, snow, and ice.
- Ability to tolerate exposure to dust, odors, cleaning chemicals, and other materials commonly associated with maintenance and janitorial work.
- Ability to visually inspect equipment, read labels, work orders, and safety instructions, and identify hazards or maintenance concerns.
- Ability to hear and respond to alarms, emergency signals, and verbal communications in potentially noisy environments.
- Ability to safely and effectively operate hand tools, power tools, maintenance equipment, snow removal equipment, and cleaning machinery.
- Ability to travel between multiple program sites throughout the workday as required.