Service Desk Specialist
Technology
Job Description
Overview:
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We are hiring full-time Service Desk Analysts. This role is ideal for candidates seeking hands-on IT experience in a flexible schedule.
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Key Responsibilities:
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- Provide Level 1 technical support to users
- Assist with basic troubleshooting and issue resolution
- Document and escalate issues when necessary
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Qualifications:
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- Eagerness to learn and grow in IT
- Strong communication skills
- Deliver strong customer service while maintaining professionalism on calls; effectively identify root issues and route/escalate requests to the appropriate teams for resolution
- Prior technical exposure is helpful but not required
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