Job Description
Role: Support Engineer - Windows Deployment & Infrastructure
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Location: Bellevue, WA (Hybrid)
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Duration: Fulltime
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Responsibilities
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• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
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• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
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• Act internally as a customer advocate.
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• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
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• Advise customers on how to gain additional value from their Microsoft products.
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• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
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• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
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Skills: Device and Deployment:
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- Windows Patching and Deployment
- Windows Update
- Windows Upgrade
- Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)
- Autopilot (Preferred)
- Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10)
- Enterprise-level troubleshooting
- Log analysis with reference to Windows Deployment.
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