Job Description
Project Assistant
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Industry: Telecommunications
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Location (city, state): Chicagoland, IL
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Assignment Type: Temp-to-Hire with potential for Direct Hire for highly qualified candidates
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Pay: $18.00–$20.00 per hour, with overtime opportunities
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Work Schedule: Full-time, project-based schedule. Candidates must be flexible to work varying 8.5-hour shifts, generally ranging from approximately 7:30 AM–9:00 PM. Examples may include 7:30 AM–4:00 PM or 12:30 PM–9:00 PM. Occasional overnight coverage may be required. Schedules are communicated in advance whenever possible.
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Benefits: This position is eligible for medical, dental, vision, and 401(k).
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About The Company:
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Our client is an established telecommunications organization that supports large-scale technology and communications projects for businesses nationwide. The company provides a collaborative, team-oriented environment with opportunities to develop technical and project coordination skills and grow within the organization.
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Job Description:
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We are seeking a Project Administrator to help coordinate the day-to-day execution of telecommunications projects. This position serves as a key point of contact between field technicians, customers, and internal project teams.
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The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to effectively manage multiple priorities throughout the day. This is a hands-on coordination role that is well suited for someone interested in building a career in project management, telecommunications, or operations.
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Key Responsibilities:
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- Serve as a primary point of contact for field technicians throughout active projects.
- Handle incoming calls and requests from technicians working at customer locations.
- Coordinate technician check-ins and check-outs and monitor job progress.
- Contact technicians in advance to confirm upcoming assignments and ensure they have the information needed to complete their work.
- Monitor scheduled technicians and follow up when assignments are delayed or require additional support.
- Enter and maintain work requests and project information within the company's ticketing system.
- Track individual jobs throughout the day and help keep projects moving according to schedule.
- Review completed work and help ensure projects meet established quality standards.
- Obtain appropriate customer approval when additional or out-of-scope work is required.
- Close completed orders and accurately document additional work performed.
- Follow established processes to help projects remain on schedule and within expected financial guidelines.
- Communicate effectively with internal teams and external resources to resolve issues and keep work progressing.
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Qualifications:
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- 1–2+ years of experience in project coordination, dispatching, customer service, account coordination, operations, or a similar environment.
- Telecommunications, field service, technology, or related industry experience is preferred but not required.
- Strong customer service and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and follow-through.
- Comfortable communicating with technicians and customers by phone.
- Ability to work independently while also collaborating with a team.
- Stable work history and demonstrated reliability.
- Basic proficiency with Microsoft Office, particularly Excel.
- Ability to learn and navigate ticketing/work-order management systems.
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Perks:
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- Opportunity to develop telecommunications and project management skills
- Potential hybrid work schedule after training and demonstrated success
- Career growth and advancement opportunities
- Strong benefits package upon conversion
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off that increases with tenure
- Birthday off
- Floating holiday
- Tuition reimbursement program
- Fitness reimbursement program
- Team celebrations and employee events
- Overtime opportunities
- Collaborative and supportive team environment
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