Job Description
Tier 1 Helpdesk Technician – MSP | Mandeville, LA (Onsite)
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Looking to grow beyond in-house IT? A growing Managed Service Provider in the New Orleans area is hiring a Tier 1 Helpdesk Technician. This role has a clear path into Tier 2 and project work, and they promote from within.
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The role
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- Handle 10–15 tickets a day across multiple client environments
- Troubleshoot Windows and M365 issues, including email, password resets, and remote logins
- Manage users and permissions in Active Directory
- Document tickets clearly, follow SOPs, and escalate to Tier 2
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You’ll need
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- 1+ year of helpdesk experience at an MSP or a mid to large organization
- Windows, Active Directory, and ticketing platform experience
- To be coachable and efficient, and able to work onsite 5 days a week
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Nice to have: CompTIA A+/Network+ or Microsoft certs.
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