Job Description
Job DescriptionDescription:
SUMMARY:
The Security Supervisor is responsible for directly overseeing the Office Security Ambassador program for all MetroNational properties. Previous experience in retail/commercial environments is preferred with an understanding of security operations, facility management, incident response, and life safety systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Oversees the daily operation of the Security Ambassador program for the Office Ambassadors
deployment and utilization of security solutions and incident management and response
• Supports the security force in the absence of both the Security Managers and Director of Security
• Shall assume the duties and responsibilities of a Security Ambassador, as necessary
• Engages, motivates, and supports all security ambassadors to ensure proactive implementation of the MetroNational Brand
Service Standards
• Reviews and submits all Incident Reports daily, ensuring incident documentation is accurate and sufficiently detailed
• Shall ensure the proper training of all post orders, standard operating procedures (SOPs), technology and other site-specific
needs for all Security Ambassadors
• Ensures the security team’s primary responsibilities of securing designated posts and patrolling facilities are carried out in a
professional manner within company/state guidelines
• Assist scheduling with filling posts from absences. Shall redeploy security resources as developing conditions may dictate
• Shall conduct shift briefings for security team members prior to each shift
• Notifies the Security Manager(s) and Director of Security of significant events
• Conducts performance coaching and counseling to promote technical proficiency, to inspire positive attitudes, and to ensure
professionalism
• Responds to Incident scenes. Shadows the Security Ambassador on scene assuring proper information is collected and service
standards are maintained. Shall escalate an incident response, as necessary
Requirements:
EDUCATION AND REQUIRED EXPERIENCE:
• High School Diploma required
• Bachelor's degree preferred
• 2+ years of previous supervisory experience in security or 5+ years of previous security experience with evidence of growth and
education in the security field
• Previous experience in real-estate environments is preferred
SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS:
• Working knowledge of physical and electronic security systems
• Ability to manage multiple tasks and assignments to achieve desired outcomes within established time schedules and to function
calmly and effectively during times of emergencies are required
• Possess excellent organizational, problem solving and communication skills
• Must be able to discern suspicious behavior via monitoring equipment and be well-versed in dispatching appropriate responses
to suspicious activities
• Must have excellent ability to deescalate and manage escalating situations
• Exercises good judgement and initiative
• Working knowledge of computer software and Microsoft office
ABOUT METRONATIONAL
MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:
• Houston Chronicle Top Workplaces
• Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places to Work
• Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite
• Mother-Friendly Worksite