Job Description
Position Summary
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Oversee the day-to-day operations of our technology environment and infrastructure, including on-site users and remote data center rack(s). This is a highly skilled, experienced position that will enhance the operational procedures, systems, and principles established for the position. It requires a “jack-of-all-trades” IT admin who isn't afraid to learn and implement new and innovative solutions while maintaining current hardware and software. Familiarity with managed HA networking, production uptime goals, and virtualization is a must.
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Key Responsibilities
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- Excellent problem-solving and troubleshooting skills
- Ability to quickly respond to critical problems
- Ability to prioritize and adapt in a dynamic environment
- Responsibilities require being on-call rotation and may require work evenings and weekends, sometimes with little advance notice
- Monitor and maintain day-to-day operations of office and data center infrastructure
- Provide infrastructure support for application-related issues or projects
- Repair and recover hardware or software failures
- Research and recommend innovative and, where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
- Manage vendor relationships for hardware, software, and SAAS purchasing solutions
- Maintain inventory records, system documentation, and diagrams. Create and update process documentation and procedures
- Help with end-user education and address “how-to” questions, communicating with end users about technology in simple terms
- Know, understand, and interpret required PCI compliance requirements and responsibilities. Ability to monitor and report on daily compliance posture
- Monitor system backups and procedures to ensure data security
- Familiarity with server hosting and administration at a colocation facility
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with operational requirements
- Research, test, and implement OS and vendor-specific software patches and upgrades, coordinating with relevant teams
- Monitor, maintain, and support SAN hardware and Windows Failover clustering configurations
- Monitor, maintain, and support LAN, WAN, VPN, and Wireless network infrastructure. Including administration and maintenance of clustered firewall infrastructure and network
- Strong understanding of Windows Active Directory administration and Azure Active Directory hybrid domains, including DNS, GPO, gMSAs, WSUS, and cloud policy management
- Administer M365 tenant, including Outlook, SharePoint, Copilot, Entra, Azure, Intune, and Defender
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Minimum Qualifications
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- College degree or equivalent work experience
- Four years of related experience and/or training; or equivalent combination of education and experience
- Enjoy working with people and be extremely outgoing
- Able to think outside of the box and put ideas into action
- Highly energetic and organized, with a thorough knowledge of the products and services, and have an aptitude to estimate, establish, and communicate goals and ensure that they are met
- Be a team player, adaptable to change, and stay calm under pressure. Be able to think on your feet
- Experience with FortiGate firewalls
- Experience with NetApp SAN solutions
- Familiarity with Generative AI tools, including Claude & Microsoft Copilot
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Preferred Qualifications
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- Experience with Hyper-V
- Knowledge of Cisco switching/networking
- Familiarity with hybrid domain environments
- Experience with Linux OS
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Tools & Technologies
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- Fortinet firewall, switch, APs
- Windows Hyper-V hypervisor
- Cisco switches
- Veeam Backup & Restore
- ManageEngine OpManager & ServiceDesk Plus
- Atlassian suite
- Huntress Labs
- PowerShell
- IIS & .NET installations
- Mimecast Cloud Archive, Sync & Recovery
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