Server Hardware Repair Technician

Select Source International

Minneapolis, MN, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Job title – Server Hardware Repair Technician

Location – Minneapolis, MN 43219

Job type – 6-12 months contract with possible extension

Role Overview

We are seeking an experienced and customer-focused Server Hardware Repair Technician to provide onsite technical support, hardware troubleshooting, and repair services for Dell systems. The ideal candidate will have hands-on experience diagnosing and repairing laptops, desktops, and computer hardware, along with a strong commitment to delivering exceptional customer service.

This role is suited for a technically proficient professional who can independently manage onsite service requests, troubleshoot complex hardware issues, and ensure timely resolution of customer concerns.

Key Responsibilities

Perform onsite installation, repair, maintenance, and troubleshooting of Dell laptops, desktops, and related hardware.
Diagnose and resolve hardware issues, including motherboard and LCD replacements.
Conduct advanced-level maintenance and low-complexity installation activities.
Provide comprehensive field engineering support to assigned customers and client locations.
Take ownership of onsite service requests and ensure timely, effective resolution.
Troubleshoot hardware and software issues using appropriate diagnostic tools and technical knowledge.
Perform scheduled upgrades, preventive maintenance, and equipment replacements.
Support server maintenance activities, as required.
Document service activities, repairs, and technical findings accurately.
Collaborate with technical teams to resolve recurring issues and improve service delivery.
Maintain positive customer relationships through professional communication and effective problem-solving.
Remain flexible to support overtime, standby schedules, and occasional travel between service locations.

Required Qualifications

Minimum of 1 year of hands-on experience in laptop and desktop hardware break-fix support.
Strong experience diagnosing and troubleshooting Dell laptops and desktop computers.
Practical knowledge of motherboard, LCD, and other computer hardware replacements.
High School Diploma or GED required; technical certification or an Associate Degree is preferred.
General knowledge of computer hardware, software, and Microsoft applications.
Ability to independently diagnose and resolve basic to moderately complex technical issues.

Preferred Qualifications

Experience in computer assembly, configuration, and hardware upgrades.
Previous experience supporting enterprise-level IT environments.
Experience with server maintenance and troubleshooting.
Demonstrated ability to manage complex field service assignments independently.

\nCompany Description

As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.

Company Description

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.\r\n\r\nAs a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.