Job Description
Job Description
Position Overview:
The Commercial Accounts Manager is responsible for directly managing and developing a team Admins +
Lot Specialists to ensure single threaded leadership, connecting digital and physical work to align with
auction processes and customer expectations. The Commercial Accounts Manager role directly oversees
all aspects of the commercial account process.
Depending on site size, this role will also oversee front office functions, including title work, customer
service, clerical processes, and sale day services. This role is not visa eligible.
What you'll be doing:
Lead the Commercial Accounts Team:
● Lead the commercial accounts team to ensure maximum efficiency of our commercial business.
● Leverage strong understanding of customer account SLA's and company procedures. Monitor
commercial accounts through reporting, industry news, and direct customer engagement to
identify trends and opportunities. Work with other teams to ensure compliance with sale plan
layouts, marketing plans, SLA's, corporate initiatives, and other directives.
(Depending on site size) Lead the Front Office Team:
● Lead the front office team to ensure maximum efficiency of our administrative processes,
including title work, customer service, accounts receivables and invoicing.
● Maintain and apply a strong working knowledge of state motor vehicle regulations, accounts
receivable procedures, and standard office practices.
Teams Led:
● All sites: Account Administrators, Lot Specialists
● Depending on site size: + Front Office, Titles, Block Clerks
All Manager Roles:
● Lead auction activities to drive retention, profitability, customer experience, and safety. Monitor
and ensure adherence to systems, policies, procedures, and performance standards.
● Influence and lead others as a people, customer, and business manager. Engage with customers
and employees in a transparent, reliable, and positive manner
● Participate in the development and execution of strategic plans, goals, processes, and objectives,
ensuring alignment with those of the company. Identify and implement appropriate staffing and
scheduling needed based on workload and volume.
● Proactively communicate information to team members, providing a clear understanding of
expectations, performance measures, and goals. Collaborate with stakeholders to optimize
processes.
● Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses;
determine areas of opportunity and the appropriate steps to improve.
● Provide training, mentoring, and accountability to direct reports and succession planning
through appropriate coaching, leadership development, training, and performance
management.
● Create a work and team environment that inspires positive communication, team cohesion, and
adherence to Carvana's Values.
● Conscientiously work in ways that decrease the possibility of injury to yourself or other team
members due to spills or other preventable hazardous conditions.
What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
● Bachelor's degree preferred
● High School Diploma or GED equivalent
● Minimum 5 years of relevant industry experience
● Minimum 1 year of leadership/supervisory experience
● (small site) Demonstrated knowledge of state motor vehicle regulations
● Proven ability to multitask while maintaining attention to detail
● Ability to effectively delegate tasks to team members
● Confidentiality and integrity while handling sensitive information
● Proven ability to manage deliverables and metrics against aggressive targets and timelines
● Proficiency with computer systems and applications
● Ability to maintain high volume and high-quality content in a fast-paced environment.
● Ability to communicate and interact with others effectively in a professional, courteous manner.
● Ability to communicate clearly and concisely, both written and oral
● Ability to multitask and prioritize effectively.
● Ability to resolve complex issues with guidance from others.
This job description is not designed to contain a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment
Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of
course, we'll make any reasonable accommodations for those with disabilities to perform the essential
functions of their jobs.
● The physical activity requirements of the position range from Light to Medium Physical Work.
○ Constant – standing, watching, touching, listening, walking, talking
○ Frequent - grasping, pushing, pulling, kneeling, stooping, crouching, lifting, driving
○ Potential – running, jumping, yelling, or other rapid or forceful movement in
emergencies
● Visual acuity requirements include color, depth perception, and field of vision comparable to
definitions for Clerical, Administrative, and Machine Operators (including inspection) positions.
Physical Working Conditions:
This position is subject to both inside and outside environmental working conditions, including
temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor
atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dust associated
with internal and external service station/convenience food and petroleum dispensing operations.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of
course, we'll make any reasonable accommodations for those with disabilities to perform the essential
functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa
sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for
employment without regard to race, color, religion, gender, sexual orientation, gender identity or
expression, marital status, national origin, age, mental or physical disability, protected veteran status, or
genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of
applicants or employees based on any of these protected categories.
Please note that this job description is not designed to contain a comprehensive listing of activities,
duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.