Job Description
Position Overview
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This is a remote role; we are seeking candidates located in the EST time zone.
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We are seeking an experienced ERP Systems Administrator to own the ongoing support, optimization, and enhancement of a modern Epicor ERP environment within a manufacturing organization. This role serves as the primary technical resource for the ERP platform, partnering with business stakeholders across multiple departments to improve processes, support users, and drive system enhancements.
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The ideal candidate combines strong Epicor expertise with SQL and project management experience and enjoys working closely with end users to deliver practical business solutions.
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Key Responsibilities
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- Administer, maintain, and enhance the Epicor ERP environment.
- Serve as the primary point of contact for ERP-related issues, troubleshooting, and user support.
- Work with cross-functional teams to identify opportunities for process improvements and implement system enhancements.
- Support ERP upgrades, new functionality, and ongoing system optimization.
- Manage SQL databases, data imports/exports, reporting, and other technical ERP functions.
- Develop and maintain reports, dashboards, and data queries to support business operations.
- Monitor system health, performance, and reliability while proactively addressing issues.
- Assist in reducing manual processes by improving ERP utilization and automation.
- Support backup, disaster recovery, and business continuity planning for the ERP environment.
- Administer user security, permissions, and access while providing end-user training and system guidance.
- Participate in ERP-related projects from planning through implementation.
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Qualifications
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- 5+ years of hands-on Epicor ERP administration or support experience within a manufacturing environment.
- Experience with Epicor E10 and/or Kinetic.
- Strong Microsoft SQL Server knowledge, including SQL query development and reporting.
- Experience supporting ERP upgrades, system enhancements, and business process improvements.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Strong communication skills with the ability to work effectively across technical and business teams.
- Project coordination or project management experience is highly desirable.
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will also be considered.
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Compensation & Benefits
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- Competitive base salary
- Performance-based bonus opportunity
- 401(k) with company match
- Comprehensive medical, dental, and vision coverage
- Paid time off and company holidays
- Tuition reimbursement/professional development assistance
- Employee wellness and assistance programs
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