Job Description
Job Title: Service Engineer
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Location: Skaneateles Falls, NY — Onsite
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Benefits: No employer-provided benefits are offered for this contract position.
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Job Summary
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We are seeking an experienced Service Engineer to support products throughout their lifecycle in a regulated engineering environment. This role will focus on product deployment, configuration, upgrades, troubleshooting, technical documentation, Tier 3 support, and customer escalations. The ideal candidate will have experience working with regulated products and an understanding of FDA, ISO, and IEC requirements, design controls, and product lifecycle documentation.
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Responsibilities
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- Develop and maintain Service Engineering documentation throughout the product lifecycle.
- Support product deployments, installations, configuration, upgrades, and troubleshooting.
- Provide Tier 3 technical support and manage customer escalations.
- Participate in customer calls and support requirements decomposition.
- Troubleshoot complex technical issues and develop effective solutions.
- Lead technical execution and communicate technical risks, issues, dependencies, and solutions.
- Collaborate with Engineering, R&D, Quality, Service, and other cross-functional teams.
- Support product and service activities within a regulated engineering environment.
- Apply applicable FDA, ISO, and IEC requirements to engineering and service activities.
- Maintain product lifecycle and design-control documentation.
- Use Jira/DevOps tools to support technical and project-related activities.
- Develop and maintain technical documentation using Microsoft Excel and Word.
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Required Qualifications
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- Associate degree or higher.
- 4+ years of relevant technical experience in Service Engineering, R&D, or a regulated engineering environment.
- Experience in Service Engineering or a similar technical engineering role.
- Experience supporting product deployment, configuration, upgrades, installation, and troubleshooting.
- Experience providing Tier 3 technical support and handling customer escalations.
- Experience working in a regulated engineering or product environment.
- Knowledge of FDA, ISO, and IEC requirements.
- Experience with design controls and product lifecycle documentation.
- Strong technical troubleshooting and problem-solving skills.
- Experience with Jira and/or DevOps tools.
- Strong Microsoft Excel and Word skills.
- Ability to participate in customer calls and requirements decomposition.
- Ability to communicate technical risks, issues, and solutions effectively.
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Preferred Qualifications
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- Medical Device, MedTech, healthcare technology, or life sciences experience.
- Experience with cloud-based products or solutions.
- Experience working in an R&D engineering environment.
- Customer-facing technical support experience.
- Field Service Engineering experience.
- Experience supporting medical imaging, diagnostic, laboratory, or clinical equipment.
- Experience with CAPA, risk management, or change control.
- Experience supporting software and hardware products.
- Experience with 5-CI training.
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Work Requirements
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- The position requires 100% onsite work in Skaneateles Falls, NY initially.
- Potential for 30–40% remote work later, depending on project deliverables.
- The role requires direct interaction with customers and cross-functional technical teams.
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Equal Opportunity Employer
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We are committed to providing equal employment opportunities to all qualified applicants and maintaining an inclusive workplace. Employment decisions are made without regard to legally protected characteristics under applicable federal, state, or local law.
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Application
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Qualified candidates with relevant Service Engineering, technical product support, and regulated engineering experience are encouraged to apply.