Senior Site Reliability Engineer

Job Description

🔹 Position Overview

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We are looking for a highly experienced Senior Site Reliability Engineer (SRE) with strong hands-on experience in Oracle Transportation Management (OTM).

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The ideal candidate will have 10+ years of overall IT/SRE experience, including at least 5 years of dedicated hands-on OTM experience, with strong expertise in OTM production environments, integrations, deployments, troubleshooting, monitoring, automation, and reliability engineering.

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The role will focus on designing, implementing, and maintaining highly available, scalable, secure, and reliable OTM environments across on-premises and OTM SaaS/cloud platforms using SRE best practices.

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🔹 Key Responsibilities

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• Design, implement, maintain, and improve highly available and scalable Oracle Transportation Management (OTM) environments.

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• Support both on-premises OTM and OTM SaaS/cloud environments.

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• Perform SRE activities including monitoring, incident management, problem management, capacity planning, performance optimization, automation, and reliability engineering.

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• Monitor OTM application health, infrastructure performance, integrations, and critical business processes using observability and monitoring tools.

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• Troubleshoot complex issues across OTM applications, middleware, databases, integrations, infrastructure, and cloud environments.

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• Drive production incidents through resolution while minimizing business impact.

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• Perform Root Cause Analysis (RCA) and implement long-term reliability improvements.

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• Support OTM SaaS releases, patching, configuration, deployments, upgrades, migrations, and environment management.

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• Work closely with application, development, infrastructure, database, integration, and cloud teams.

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• Leverage Snowflake Observe and other observability capabilities to identify trends, detect anomalies, and improve system performance.

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• Define and maintain SLOs, SLIs, alerting, dashboards, and reliability metrics for critical OTM services.

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• Apply SRE best practices across automation, observability, security, compliance, capacity management, and disaster recovery.

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• Support cloud-based OTM SaaS solutions and contribute to cloud engineering initiatives.

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• Identify opportunities for automation and eliminate repetitive operational activities.

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🔹 Required Qualifications

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• 10+ years of overall IT/SRE experience.

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• Minimum 5 years of dedicated hands-on Oracle Transportation Management (OTM) experience.

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• Strong hands-on knowledge of OTM application, production support, integrations, deployments, and troubleshooting.

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• Experience working with OTM in both on-premises and SaaS/cloud environments.

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• Strong knowledge of Oracle Database.

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• Strong knowledge of Java programming.

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• Hands-on experience with:

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• Incident Response

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• Monitoring & Observability

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• Root Cause Analysis

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• Performance Tuning

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• Automation

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• Capacity Planning

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• Reliability Engineering

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• Strong scripting/automation experience with Python, Bash, Shell, or similar technologies.

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• Experience with OTM SaaS migrations, upgrades, releases, patching, and environment transitions.

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• Experience with cloud/SaaS platforms, preferably Oracle Cloud Infrastructure (OCI) and Oracle OTM SaaS.

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• Experience with observability platforms such as Snowflake Observe, Oracle Enterprise Manager (OEM), or equivalent.

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• Experience with Infrastructure as Code (IaC) or configuration management tools such as Terraform, Puppet, or Ansible.

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🔹 Preferred / Additional Skills

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• Google Cloud Platform (GCP) experience.

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• Cloud-native technologies.

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• Docker / Kubernetes.

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• Java and .NET applications.

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• Kafka.

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• REST/SOAP APIs.

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• Enterprise integration technologies.

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• Relational databases and distributed systems.

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• Security, compliance, and disaster recovery.

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• SRE frameworks and reliability metrics.

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🔹 Education

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Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent professional experience.