Job Description
Job Description
BCforward is currently seeking highly motivated Telecommunications Support Technician in Rochester – MN 55902
Job Title: Telecommunications Support Technician
Location: Rochester, MN 55902
Duration: Temp - 12 months
Pay Range: $25.50/Hr.
Job Description
We are seeking a Telecommunications Support Technician to join our team. The ideal candidate will have experience in communication device provisioning, inventory control, asset lifecycle management, and basic hardware troubleshooting and a proven ability to support end-to-end operations for paging and related communication equipment across a large enterprise.
Responsibilities:
Receive, program, configure, test, deploy, maintain, troubleshoot, repair, track, and retire paging devices and related communication equipment.
Maintain accurate inventory records and asset accountability for devices supporting clinical and operational staff.
Perform daily provisioning, inventory control, repair, distribution, shipping, receiving, and lifecycle management activities.
Process returned devices, complete functional testing and quality reviews, perform minor repairs, and prepare equipment for redeployment.
Fulfill device requests and coordinate shipments to enterprise locations in Minnesota, Arizona, Florida, and Wisconsin.
Monitor inventory levels and utilization, conduct audits, and ensure accurate documentation in asset tracking systems.
Assist with equipment replacement programs, device refresh, and disposal in compliance with policies and procedures.
Troubleshoot hardware issues, coordinate escalations, maintain operational documentation, and support continuous improvement initiatives.
Perform other job-related duties as assigned by leadership.
Required Skills & Qualifications:
Strong organizational, customer service, communication, and problem-solving skills.
Ability to maintain accurate records and manage inventory within established processes and procedures.
Experience with Microsoft Office and asset tracking or inventory management systems.
Demonstrated ability to work in a team environment and independently manage assigned responsibilities.
Adaptability in a changing work environment with effective task prioritization and attention to detail.
Basic troubleshooting and hardware support skills, including routine maintenance and minor device repairs.
Ability to coordinate resolution of complex technical issues and uphold service excellence.
Education: High School diploma/GED and two years of related experience in telecommunications, technology support, inventory management, logistics, or asset management, or an Associate’s degree.