Job Description
Help Desk Technician (Part-time)
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Employment Type: 6 to 12-month contract with chance to extend
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Hours: 20-25 hours per week with a semi-flexible schedule: Monday thru Friday some time between 7am to 1pm (minimum 3 hours per day)
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Environment: Onsite
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Location: Downtown Cleveland (Free Parking)
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Pay: $20-$21/hr
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We are seeking an oniste, part-time Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.
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Essential Job Function:
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- Provide Help Desk support and resolve problems to the end user’s satisfaction.
- Provide technical assistance and support related to computer systems, hardware and/or software.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
- Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
- May provide hands on support for projects and assisting the desktop support team.
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Qualifications:
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- Experience in technical support
- Effective telephone & communication skills
- Strong knowledge of standard hardware/software/operating systems
- Effective listening skills
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IND123