Job Description
PC Support Specialist
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Location: Hauppauge, NY
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Duration: 6+ Month Contract
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Shift: 1st Shift | Monday–Friday | 8:00 AM–5:00 PM
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Job Summary:
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We are seeking a PC Support Specialist to provide technical support to end users and ensure efficient operation of computer hardware, software, peripherals, and network systems.
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Key Responsibilities:
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- Provide phone, email, and in-person technical support for hardware, software, network, printer, and PC-related issues.
- Troubleshoot and diagnose computer problems and determine appropriate solutions.
- Install, configure, upgrade, and perform minor repairs on PCs, software, and peripheral devices.
- Support monitors, keyboards, printers, disk drives, and other computer equipment.
- Perform basic network troubleshooting and coordinate with technical teams to resolve issues.
- Maintain service tickets, problem documentation, and user support records.
- Provide users with technical guidance, training, and documentation.
- Monitor and improve system performance, processes, and service quality.
- Communicate issue status and resolution updates to users and team leads.
- Support workstation ergonomics and assist with cross-functional IT projects as needed.
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Qualifications:
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- 4+ years of directly related PC support/repair experience, or A+ certification with practical PC repair experience, or a Bachelor's degree in a related field.
- Strong knowledge of PC hardware, operating systems, software applications, email, and LAN/WAN networks.
- Strong troubleshooting, problem-solving, and diagnostic skills.
- Experience installing and repairing computer hardware and software.
- Ability to manage multiple priorities and resolve complex technical issues independently.
- Strong communication, customer service, and teamwork skills.
- Ability to document issues, analyze problems, and recommend effective solutions.
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Preferred:
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A+ Certification, Microsoft Systems Certification, or equivalent technical training.