Job Description
Job Description
REGIONAL MANAGER
Reports to: Regional Director
FLSA Exemption Status: Exempt
Safety Sensitive Position: Yes
Position Overview
The Regional Manager maintains the pulse of properties and team morale across a designated portfolio, ensuring Engage standards, policies, and procedures are upheld while driving occupancy and delinquency goals across all properties.
Key Responsibilities
- Maintain pulse of properties and team morale in designated portfolio
- Collaborate and communicate with Property Managers daily to ensure:
- Engage standards are being upheld
- Engage policies and procedures are being followed
- Engage occupancy and delinquency goals are being met
- Analyze weekly Property Manager reports for accuracy and opportunities, then submit to owners and Executive Team
- Ensure accuracy of all property reports
- Empower Property Managers to provide feedback (positive or negative) and document it promptly
- Collaborate consistently with the Regional Maintenance Manager
- Serve as final decision-maker for conditional applications, SODAs, property expenses, and collection accounts
- Foster a culture of open communication and healthy conflict, specifically with Property Managers
- Conduct a minimum of one quarterly onsite property meeting for all properties in designated portfolio
- Monitor and maintain all business licenses
- Maintain the Operations Guide
- Maintain Property Manager group text
- Serve as backup for Property Manager and Regional Director
- Lead weekly Property Manager conference call
- Complete all training as required
Required Meetings
- Weekly Property Manager conference call
- Weekly tactical
- Quarterly executive offsite
- Quarterly property onsite
- Monthly occupancy
- Monthly strategic
- Ad hocs as needed
- State of Engage annual meeting
Position Details
- Job Type: Full-time
- Work Location: In person — Home Office
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