Job Description
Help Desk Level 1
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Be the go-to person who keeps technology running smoothly.
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We’re looking for an IT Support Specialist to join our team and provide reliable, responsive first-level technical support to end users. In this role, you’ll troubleshoot everything from hardware and software issues to voice, data, and network connectivity—while delivering a great user experience from start to finish.
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What You’ll Do
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- Provide first-level IT support to end users via phone, email, and chat.
- Troubleshoot and resolve issues involving hardware, software, computers, printers, and networks.
- Diagnose voice and data communication issues and escalate more complex problems when needed.
- Create clear, concise, and informative service tickets and technical documentation.
- Follow up on open tickets and proactively drive issues through final resolution.
- Maintain accurate documentation and technical support reports.
- Partner with internal teams and escalate issues appropriately to ensure timely solutions.
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What We’re Looking For
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- 1–2 years of IT support/help desk experience.
- Experience working with ticketing systems and documenting technical issues.
- Broad knowledge of common operating systems, application software, desktops, laptops, printers, and networks.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- A customer-focused mindset and the ability to manage multiple support requests.
- Ability to work independently while knowing when to escalate an issue.
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The Opportunity
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This is a great opportunity for an early-career IT professional looking to build their technical expertise, expand their troubleshooting skills, and become a trusted resource for end users.
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Level: Individual Contributor
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Experience: 1–2 years
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Reports To: IT Manager
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Education/Certifications: No advanced degree or certification required