Job Description
Job Description
You'll coordinate maintenance requests submitted by tenants and repairs identified through property inspections, coordinating with vendors and owners along the way. Most of the job will be handled from the front desk, except for property inspection visits.
Key responsibilities include:
- Assign vendors to tenant-submitted maintenance requests
- Coordinate with owners for approval on repairs exceeding certain $ amounts
- Conduct move-out inspections using Snap Inspect (app), then assign vendors for necessary repairs to make the unit move-in ready
- Conduct move-in inspections utilizing Snap Inspect (app) for security deposit reference after the tenant vacates
- Conduct and send renewal inspections using the Snap Inspect app to determine renewal status with the owner
- Confirm that work has been completed before closing work orders, if not, follow up to ensure work is in progress
- Handle security deposit claims and releases with tenants and owners.
- Highlighting quote discrepancies from vendors and explaining the recommended path forward to owners
- Routing office phone calls
- Printing out 3-day notices from PropertyWare
- Applying rent and security deposit payments from customers walking in the office (PW)
Required qualifications:
- 2-5 years of experience in the real estate industry minimum
- Computer proficiency
- Excellent written & verbal communication skills including the ability to communicate clearly, professionally & effectively to customers and company employees.
Preferred qualifications:
- Active real estate license (or willingness to obtain one within 3-months of hiring)
- Proficiency in Property MELD / PropertyWare
- Basic knowledge of residential repair and maintenance (So they can recognize what seems odd or if they need to investigate further)
- Strong aptitude for learning new software and systems quickly.
Schedule and employment type:
- Full-time employment
- Monday through Friday, 9:00AM - 4:00PM, 1 hour lunch break
- Occasional weekend on call (remotely) for emergency work orders
- Permanent role
- At the office except for necessary property inspections/visits
Location: Our office is near Downtown DeLand, FL. We service an area typically within a 25-mile radius, primarily covering greater DeLand, Orange City, Debary, and Deltona.
Reporting structure: You will report to our head property manager.