Job Description
Client Overview
Our client is a leading global organization seeking an experienced Senior Executive IT Support Specialist to provide dedicated, white-glove technology support to senior executive leadership. This is a highly visible position within a polished, fast-paced corporate environment.\n
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Salary/Hourly Rate
$115k - $135k\n
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Position Overview
The Senior Executive IT Support Specialist will provide dedicated, high-touch technical support to C-suite and senior executive users. This role requires someone with several years of direct executive support experience who can provide real-time troubleshooting while maintaining an exceptional level of professionalism, discretion, and responsiveness.\n
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\nThe ideal candidate has supported senior executives as a primary responsibility, rather than simply assisting executives as part of a broader IT support position.\n
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Responsibilities Of The Senior Executive IT Support Specialist
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- Provide dedicated, white-glove IT support to C-suite and senior executive users.
- Troubleshoot hardware, software, mobile device, and application issues in real time.
- Support and maintain iPhones and iPads, including device configuration and synchronization.
- Support Windows 11, Outlook, Microsoft Teams, O365, Zoom, OneNote, and other enterprise applications.
- Partner closely with executive administrative teams to proactively identify and resolve technology issues.
- Configure devices, perform software updates, and provide proactive system maintenance.
- Provide technical support during meetings, business travel, and other high-priority situations.
- Escalate complex issues to internal IT teams while maintaining ownership of the executive experience.
- Maintain confidentiality when handling sensitive executive information.
- Provide occasional after-hours or remote support as needed.
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Required Experience/Skills For The Senior Executive IT Support Specialist
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- 5+ years of professional IT support experience.
- 3+ years of dedicated executive or C-suite IT support experience.
- Strong hands-on experience supporting iPhones, iPads, and Apple iOS.
- Strong Windows and Microsoft 365 support experience.
- Experience supporting Outlook, Teams, Zoom, and related collaboration tools.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Polished, professional presentation and white-glove customer service approach.
- Ability to work effectively with high-demand senior executives.
- Demonstrated stability and consistent tenure throughout career history.
- Ability to work onsite 5 days per week.
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Preferred Experience/Skills For The Senior Executive IT Support Specialist
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- 3-5+ years of dedicated executive support experience.
- Intune and/or Mobile Device Management (MDM) experience.
- Experience supporting executives within a large, global corporate environment.
- Experience with enterprise-grade mobile security configurations.
- Experience supporting hybrid/mobile executive work environments.
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Education Requirements
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- Bachelor’s degree required.
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Benefits
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- Comprehensive benefits package including medical, dental, and vision insurance, life and disability insurance, 401(k) with employer matching contributions, wellness benefits, paid time off, and eligibility for an annual bonus.
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