Job Description
Job Description
Are you passionate about helping individuals and families access the resources they need to thrive? We are seeking a compassionate, organized, and detail-oriented Case Management Aide to support our Case Management and Family Self-Sufficiency (FSS) programs. In this role, you'll provide administrative and case coordination support while helping residents navigate housing, social services, and community resources.
Responsibilities:
- Provide administrative and case coordination support for Case Managers across multiple housing programs and properties.
- Support the Family Self-Sufficiency (FSS) Program, including participant tracking, scheduling, documentation, and follow-up activities.
- Maintain accurate client files, case notes, and program documentation in both electronic and paper systems.
- Assist with client intake, referrals, recertifications, and ongoing case follow-up.
- Schedule appointments, meetings, and client interactions.
- Serve as a professional point of contact for residents, families, community partners, and internal departments.
- Coordinate social service initiatives, projects, workshops, and resident activities.
- Prepare reports, correspondence, and case-related documentation.
- Monitor deadlines and ensure timely completion of required documentation.
- Assist with data entry, audits, and quality assurance activities.
- Conduct occasional visits to housing units and community locations as needed.
- Attend meetings, trainings, and conferences to support departmental goals.
- Maintain strict confidentiality and comply with HIPAA requirements and organizational policies.
- Perform other duties as assigned to support the Case Management Department.
- High School Diploma or GED required.
- Associate degree or coursework in Social Services, Human Services, Housing, Healthcare, or a related field preferred.
- Previous experience in case management support, social services, housing programs, healthcare, or administrative support preferred.
- Strong organizational and time-management skills with exceptional attention to detail.
- Excellent written and verbal communication skills.
- Ability to build positive relationships with diverse populations.
- Strong computer skills, including Microsoft Office and electronic record systems.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Ability to work independently while collaborating effectively with a team.
If you're organized, compassionate, and motivated to support residents on their path toward stability and self-sufficiency, we'd love to hear from you. Apply today and become part of a team dedicated to strengthening our community.