Job Description
Job Description
Our Client is looking for an IT Systems & Network Technician to support clients in Flint- Metro, Michigan by delivering dependable technical assistance across both systems and network environments. This position blends hands-on troubleshooting with proactive infrastructure support, making it ideal for someone who can balance end-user service with strong networking knowledge. The successful candidate will help maintain secure, stable client environments while keeping technical records organized and current.
Responsibilities:
• Provide first- and second-level technical support for client systems, resolving issues related to desktops, servers, connectivity, and user access.
• Configure, maintain, and troubleshoot network equipment and security devices, including firewalls, routers, VPNs, and cloud-managed networking platforms.
• Monitor client environments to identify performance concerns, service interruptions, and security risks before they become larger problems.
• Administer Windows 10 and 11 endpoints along with Windows Server systems, including core services such as Active Directory, Group Policy, and network infrastructure roles.
• Support identity and access management processes using tools such as Azure AD / Entra ID and multi-factor authentication platforms like Cisco Duo.
• Document network layouts, system configurations, support activity, and remediation steps to ensure accurate technical records across client accounts.
• Use remote monitoring, management, and service tracking platforms to manage tickets, prioritize work, and deliver timely updates to stakeholders.
• Contribute to infrastructure improvements and technical changes, including system upgrades or internal platform transitions when assigned.
• At least 3 years of experience in IT support, systems administration, networking, or a similar technical role.
• Working knowledge of TCP/IP, subnetting, VLANs, routing fundamentals, and overall network design concepts.
• Hands-on experience with Cisco networking equipment, Cisco routers, firewalls, VPN technologies, and WatchGuard security appliances.
• Familiarity with advanced networking concepts such as Border Gateway Protocol (BGP) and secure connectivity best practices.
• Strong experience supporting Windows 10/11, Windows Server, Active Directory, Group Policy, and related infrastructure services.
• Background using remote monitoring and management tools as well as services automation platforms in a service-driven environment.
• Ability to manage multiple priorities in a fast-paced setting while maintaining excellent customer service and clear documentation.