Job Description
The achievers and courageous challenge-crushers we seek, have the following characteristics and skills
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What You will Do:
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You will work in a dynamic fast passed manufacturing environment working on various technical projects. The day will start off attending a meeting to understand project status and obstacles for the day. Then can go from leading a customer visit to managing a shipment to a customer site.
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● Simultaneously manage multiple projects within the Charlotte repair facility
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● Responsible for providing customer status updates, in both written and verbal formats.
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● Create Extra Work Requests, present to customers and execute change orders once approved.
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● Coordination of information and logistics between a variety of internal and external organizations.
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● Manage performance metrics including facilitation of lessons learned at conclusion of each project.
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● Liaise with our Service partners, order managers, buyers, planners, and engineering to ensure on-time delivery of spare parts and repairs
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● Coordinate issue resolutions with Warehouse & Supply for on-time delivery of parts
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What You Will Bring:
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- Bachelor’s Degree in a related field or equivalent experience
- 2 or more years of work experience in the relevant field and manufacturing industry.
- Strong organizational skills and customer service experience is needed
- In-depth knowledge in SAP (OPP, PD2), Sales & Distribution, Engineering, Procurement, MRP, finance, etc.
- Proficient in MS Excel, PowerPoint, and Word
- Strong communication skills
- Strong networking and collaboration skills
- Customer First attitude
- Solid product knowledge
- Resolution and time focused
- High team spirit
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Pay Range: ($65k to $75k/annum).
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Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.
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Work Requirements: This role is considered an on-site position located in Charlotte, NC.
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- You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
- Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.
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Benefits:
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- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Short/Long Term Disability
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