Job Description
Job Description
Provides advanced technical support, deployment, maintenance, and administration of HPW endpoint devices and infrastructure systems supporting over 5,000 employees. Delivers reliable operational continuity for HPW IT EUSS during staffing shortages by applying strong technical proficiency and consistent attention to detail. Proficient in windows desktop support, including device setup, troubleshooting, software installation, user assistance, and routine maintenance for HPW. Continued end users service support need - align old IT contractor position title to comply with HR IT standards. Must have a valid Texas Driver's license and comply with COH AP2-2 policy.
MINIMUM QUALIFICATIONS
KNOWLEDGE: Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
EXPERIENCE: At least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware .System-specific technical certifications will often be required .Greater than 5 years of directly applicable experience may be considered for substitution of up to two (2) years of the education requirement.
PHYSICAL EFFORT: The position is physically comfortable; the individual has discretion about walking, standing, etc.
WORK ENVIRONMENT: There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
PHYSICAL SKILL: Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. Must have a valid Texas Driver's License and must comply with the City of Houston AP2-2 policy on Driving.