Job Description
Job Description About the Role:
Our client, a global telecommunications company in Doral, FL, is seeking an IT Support Specialist to provide remote and phone-based technical support to customers. This is an overnight position, working Sunday - Wednesday. This is a fully on-site position, working from Miami, FL.
Responsibilities:
- Troubleshoot hardware, software, network, and mobile device issues
- Provide remote technical assistance to end users
- Document and track Helpdesk tickets through resolution
- Assist with system setup, configuration, and user support
- Monitor technical environments and escalate issues when needed
- Work with vendors and internal teams to resolve technical problems
Qualifications:
- 1+ year of Help Desk, call center, or technical support experience preferred
- Bilingual English/Spanish required
- Strong customer service and communication skills
- Technical troubleshooting and problem-solving skills
- Detail-oriented and able to work independently
- Flexible availability, including nights, weekends, and holidays
Plus: CompTIA A+, Microsoft or ITIL certifications, telecommunications/data center experience, or experience with tools such as Remedy, SolarWinds, Siebel, or Netcool.
CAREERXCHANGE, Inc. is an Equal Opportunity Employer. For additional opportunities, please visit www.careerxchange.com!
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