Technical Support Specialist I

Job Description

Job Description

GENERAL PURPOSE OF JOB:

The Tech Support Specialist I provides installation and post-sales support to customers, both internal and external, as it relates to equipment manufactured by SCS. Customer support will be conducted via telephone, email, on-site and any other means necessary.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Ability to understand technical questions and provide answers/instructions.

· Must be able to travel 25% - 50% of the time, to customer sites both domestic and international, while following corporate travel procedures and policies.

· Must possess a valid passport.

· Must possess a valid driver's license and have a driving record that meets company standards.

· Perform on site installation, start-up, training, retrofit, diagnostic and repair of customer's equipment.

· Train operators and maintenance personnel.

· Troubleshoots and diagnoses equipment malfunctions using a volt meter and other test equipment.

· Provides customers with on site installation, start-up and training assistance.

· Issues and prepares return authorizations for return of goods.

· Hosts customers during customer acceptance of equipment.

· Maintains customer equipment files.

· Supports Coating Center machine maintenance needs.

· Adheres to plant and corporate safety policies.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

· May assist in other areas or perform other duties as required by fluctuating business needs.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS AND/OR EXPERIENCE:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

BASIC SKILLS:

· Ability to read, write and follow written or verbal instructions.

· Ability to use precision measuring and laboratory instruments, such as calipers, scales, micrometers, or similar test/inspection equipment.

· Ability to interact closely with other departments to support customer focus and efficient operations.

· Demonstrated analytical and technical ability within field of expertise.

· Demonstrated capacity to work with Microsoft Office Products, Lotus Notes, and other critical computer applications.

· Ability to write reports and any business correspondence.

· Ability to communicate information and respond to questions from customers and internal departments.

· Ability to calculate figures and amounts such as discounts, interest, etc.

· Possesses exceptional customer service skills.

· Well-developed communication, organizational and interpersonal skills.

· High degree of manual dexterity and hand-to-eye coordination.

· Self-motivated and able to work with independently with little or no direct supervision.

· Ability to read blueprints/schematics (mechanical, electrical and pneumatic)

· Electrical knowledge a must.

· Strong computer skills required.