Job Description
Job Description
Job description:
Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Cut new or duplicate keys using key-cutting machine for both new and existing locks
-Pin and install new lock cylinders (cores), replace or repair worn parts, and install new locking mechanisms
-Develop and maintain multi-level master key systems to ensure facility security; includes managing key requests, tracking key inventory, and maintaining a secure key shop
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct remote troubleshooting sessions to identify and resolve technical problems
- Educate customers on product features and functionality
Requirements:
· Inventory Management
· Ability to maintain accurate and secure records of key assignments, issued cores, and lock changes
· Knowledge of different types of locks, including mechanical, electronic, and combination locks
· Strong problem solving skills to troubleshoot lock related issues and provide effective solutions
·Excellent attention to detail
·Ability to work independently as well as collaboratively in a team environment
· Knowledge on all company products and security product for proper troubleshooting/diagnostics.
· Diagnose and resolve technical hardware and software issues
· Research required information using available resources
· Follow standard processes and procedures
· Identify and escalate priority issues per client specifications
· Redirect problems to appropriate resource
· Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
· Ability to communicate with Sales and Management in a professional manner to provide updates on the designated customer.
Preferred:
- Experience working with InstaKey
- BEST
- SFIC Hardware
- Keys and Cores
- Door hardware
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person